Service Receptionist

Eagers Automotive Limited; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career development

Training & mentorship

EAP

Novated leasing options

Vehicle discounts

Health and lifestyle benefits

Job summary

Brisbane City Jaguar Land Rover, part of Eagers Automotive Group, is seeking a professional Service Receptionist to join our busy service department in Brisbane. You will be the first point of contact for service customers, delivering a premium, welcoming experience.

This fast-paced role requires strong communication, organisation and attention to detail, with duties spanning bookings, records, and general administration to support the Service Advisors and ensure a seamless ownership journey.

Qualifications

• Experience in reception, administration or customer service roles.
• Professional presentation and friendly manner.
• Strong organisational and time management abilities.

Responsibilities

• Greeting customers and providing a warm, professional first impression
• Managing incoming calls, emails and customer enquiries
• Assisting with service bookings and appointment scheduling
• Maintaining accurate customer and vehicle records
• Ordering and maintaining office and customer amenities supplies as required
• Supporting Service Advisors and the wider service team with administrative tasks
• Coordinating customer lounge requirements and ensuring a premium dealership experience
• Assisting with customer follow-up communications
• General reception and administrative duties within the service department

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Multitasking

Computer skills

Job description

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Brisbane City Jaguar Land Rover, a premium automotive dealership representing two of the world's most iconic luxury brands. We are committed to delivering exceptional customer experiences and providing outstanding service throughout every stage of our customers' ownership journey.
Due to continued growth, we are seeking a professional, customer-focused Service Receptionist to join our busy and dynamic service department.

About the Role

As the first point of contact for our service customers, you will play an integral role in creating a welcoming and seamless experience from arrival through to vehicle collection. This is a fast-paced customer service position where professionalism, organisation and attention to detail are essential.

Key Responsibilities

• Greeting customers and providing a warm, professional first impression
• Managing incoming calls, emails and customer enquiries
• Assisting with service bookings and appointment scheduling
• Maintaining accurate customer and vehicle records
• Ordering and maintaining office and customer amenities supplies as required
• Supporting Service Advisors and the wider service team with administrative tasks
• Coordinating customer lounge requirements and ensuring a premium dealership experience
• Assisting with customer follow-up communications
• General reception and administrative duties within the service department

About You

To be successful in this role, you will have:

• Previous experience in reception, administration or customer service roles
• Outstanding communication and interpersonal skills
• A professional presentation and friendly manner
• Strong organisational and time management abilities
• Excellent attention to detail and accuracy
• The ability to multitask and remain calm in a busy environment
• Intermediate computer skills and confidence learning new systems
• Experience within an automotive dealership or luxury customer service environment will be highly regarded, but is not essential

Why Join Brisbane City Jaguar Land Rover?

At Brisbane City Jaguar Land Rover, you'll become part of a supportive and high-performing team that is passionate about delivering exceptional customer experiences. We value our people and provide opportunities for career development within one of Australia's leading automotive groups.

Benefits Include

• Career development and internal progression opportunities
• Ongoing training and mentorship
• Employee Assistance Program (EAP)
• Salary packaging and novated leasing options
• Employee vehicle purchase and servicing discounts
• Access to exclusive health, wellbeing and lifestyle benefits

As part of the Eagers Automotive Group, Australia's largest automotive retail network, you'll have access to exciting career pathways across a broad range of automotive brands and businesses nationwide.