Service Receptionist

CMI Toyota; Adelaide; On-site; AUD 45,000 - 58,000; Full time

Job summary

CMI Toyota West Terrace in Adelaide is seeking a Service Receptionist to join a friendly, supportive team. You’ll handle phone enquiries, book services, and assist with service administration to deliver a smooth guest experience.

No automotive background required; we value organisation, communication, and a customer-first mindset. A current driver’s licence is essential, with clear processes, steady days, and opportunities across the CMV Group.

Qualifications

• Experience in admin, reception and/or customer service roles.
• Strong communication and interpersonal skills.
• Excellent time management in a fast-paced environment.
• Proficient computer and data-entry skills.

Responsibilities

• Attend to phone calls and resolve enquiries professionally.
• Accurately processing service bookings in the system.
• Submit special purchase orders with the service department.
• Support other admin activities and data entry as required.

Skills

Admin experience

Reception experience

Customer service

Time management

Attention to detail

Tools

MS Office

Job description

About the opportunity

Looking for something more than a standard retail sales or dealership role? At CMI Toyota, our people are part of a business where people build real careers, not just chase their next role. You’ll be working with one of the most recognised automotive brands in the country, backed by a successful family-owned business which is well-known for its culture, structure, and long-term vision. For our people, this is a place where you can perform well, earn well, and enjoy coming to work every day!

What sets CMI Toyota apart

We’re not like most customer service or dealership environments, and you’ll notice that quickly:

• A strong, respected brand that brings solid customer demand and real opportunity
• Big, supportive teams where people help each other to succeed every day
• Leaders who back their people and set clear direction
• A culture built around doing the right thing, for customers and for each other

Your new role

In your new role as Service Receptionist at CMI Toyota West Terrace, you’ll be responsible for:

• Attending to phone calls and resolving enquiries in a professional manner
• Accurately processing service bookings in the system
• Submitting special purchase orders in collaboration with the service department
• Supporting other admin activities and data entry as required

Most importantly, you’ll play an important role in delivering an exceptional experience for our customers by working closely with your team and other departments.

What you can expect

Working with CMI Toyota, you can expect:

• Clear processes for how things are done so you know expectations
• Steady days that are organised and engaging, not chaotic or reactive
• Support when you need it, without having to chase it
• A role where your effort and commitment genuinely influence your results

About you

You don’t have to come from the automotive industry, in fact many of our best people haven’t! What we’re seeking is someone who has:

• Prior experience in admin, reception and/or customer service roles
• A customer-first mindset, with excellent communication and interpersonal skills
• A strong ability to organise and manage time in a busy environment
• Exceptional attention to detail, admin skills, and general computer proficiency
• A current driver’s license (essential)

Your future with CMI Toyota

We pride ourselves on the opportunity to build a true career with CMI Toyota, just ask any one of our long-standing team members. We offer:

• A secure role in a team-oriented environment
• Great earning potential driven by your performance
• Development pathways based on your goals and aspirations
• Opportunities across CMI Toyota and the broader CMV Group over time
• Long-term stability with a family-owned business that invests in its people

If you’re motivated and capable, there’s room to build a long-term career here!