Service Advisor

Cmitoyota; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Job summary

CMI Toyota Cheltenham in Australia is seeking a Service Advisor to be the welcoming face of the Service Department, handling bookings and setting expectations.

You will work closely with technicians to ensure timely servicing and keep customers informed throughout their service journey.

No automotive experience is required; you’ll join a supportive team with clear processes, steady days, and real opportunities to grow within the CMV Group.

Qualifications

• Experience in mechanical or customer service positions.
• Interest or experience in automotive industry.
• Confident communication and customer-first approach.

Responsibilities

• Being the welcoming face of CMI’s Service Department in-person and over the phone
• Coordinating service bookings and managing customer expectations
• Liaising with technicians and service teams to ensure timely vehicle servicing
• Keeping customers informed and supported throughout their service journey

Skills

Customer service

Mechanical knowledge

Communication

Teamwork

Tech-savviness

Driver's license

Job description

About the opportunity

Looking for something more than a standard retail sales or dealership role? At CMI Toyota, our people are part of a business where people build real careers, not just chase their next role. You’ll be working with one of the most recognised automotive brands in the country, backed by a successful family-owned business which is well-known for its culture, structure, and long-term vision. For our people, this is a place where you can perform well, earn well, and enjoy coming to work every day!

What sets CMI Toyota apart

We’re not like most customer service or dealership environments, and you’ll notice that quickly:

• A strong, respected brand that brings solid customer demand and real opportunity
• Big, supportive teams where people help each other to succeed every day
• Leaders who back their people and set clear direction
• A culture built around doing the right thing, for customers and for each other

Your new role

In your new role as Service Advisor at CMI Toyota Cheltenham, you’ll be responsible for:

• Being the welcoming face of CMI’s Service Department in-person and over the phone
• Coordinating service bookings and managing customer expectations
• Liaising with technicians and service teams to ensure timely vehicle servicing
• Keeping customers informed and supported throughout their service journey

Most importantly, you’ll play an important role in delivering an exceptional experience for our customers by working closely with your team and other departments.

What you can expect

Working with CMI Toyota, you can expect:

• Clear processes for how things are done so you know expectations
• Steady days that are organised and engaging, not chaotic or reactive
• Support when you need it, without having to chase it
• A role where your effort and commitment genuinely influence your results

About you

You don’t have to come from the automotive industry, in fact many of our best people haven’t! What we’re seeking is someone who has:

• Demonstrated experience in mechanical or customer service positions
• Experience in the automotive industry (or a strong interest in it)
• Confident communication style with a professional, customer-first approach
• An ability to thrive in a fast-paced environment working as part of a team
• A sense of tech-savviness with an ability to quickly learn new systems
• Possession of a current driver’s license (essential)

Your future with CMI Toyota

We pride ourselves on the opportunity to build a true career with CMI Toyota, just ask any one of our long-standing team members. We offer:

• Great earning potential driven by your performance, including bonuses
• Development pathways based on your goals and aspirations
• Opportunities across CMI Toyota and the broader CMV Group over time
• Long-term stability with a family-owned business that invests in its people

If you’re motivated and capable, there’s room to build a long‑term career here!