Service Owner - Data Integration Platforms

Westpac Bank; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Mortgage product discounts for staff

Flexible work arrangements

Learning and development opportunities

Community volunteering initiatives

Job summary

Westpac Bank is seeking a Service Owner for Data Integration Platforms in Sydney to oversee operational support, reliability and continuous improvement of Informatica IICS, Sterling MFT, and related platform components.

The role serves as senior escalation authority, coordinating L2 and engineering teams, suppliers, and stakeholders to restore service and deliver sustainable resolutions with strong governance over incidents, changes and audits.

Qualifications

• Significant experience supporting enterprise data integration, managed file transfer or data integration platforms.

Responsibilities

• Accountable for operational support, reliability, service performance and continuous improvement of Data Integration Platforms portfolio.
• Acts as primary technical and operational escalation point for complex issues and coordinates L2 teams, suppliers and stakeholders to restore service.
• Provides governance over incidents, problems, changes, vulnerabilities, audit actions, and supplier performance.

Skills

Enterprise data integration

Incident, Major Incident, Problem, CHG

Leadership across teams

Supplier management

Security, risk, audit compliance

Monitoring, observability, automation

Stakeholder communication

SRE practices

Regulated environment experience

Education

ITIL/Certifications

Informatica/ Sterling qualifications

Cloud/SRE cyber security credentials

Tools

Informatica Intelligent Cloud Services (IICS)

IBM Sterling Managed File Transfer

Job description

Service Owner - Data Integration Platforms

Create your best future and join Westpac as a Service Owner - Data Integration Platforms.

What’s the role?

The Service Owner is accountable for the operational support, reliability, service performance and continuous improvement of the Data Integration Platforms portfolio, including Informatica Intelligent Cloud Services (IICS), Sterling Managed File Transfer (MFT), shared data integration services and associated platform components.

The role is the senior Level 3 support authority for the portfolio and ensures platform services remain available, secure, resilient and supportable. It acts as the primary technical and operational escalation point for complex issues and coordinates L2 support teams, engineering teams, suppliers, vendors and business stakeholders to restore service and deliver sustainable resolution.

The Service Owner also provides clear governance over incidents, problems, changes, vulnerabilities, risks, audit actions, operational readiness and supplier performance, while advancing automation, observability, AIOps, DataOps and SRE-aligned practices.

What do I need?

• Significant experience supporting enterprise Data integration, managed file transfer or data integration platforms.
• Strong practical experience across Incident, Major Incident, Problem, Change and Service Level Management.
• Demonstrated ability to lead complex technical investigations and coordinate service restoration.
• Experience managing suppliers, managed service providers and software vendors against service commitments.
• Strong understanding of operational risk, vulnerability management, controls, audit and compliance obligations.
• Experience with monitoring, observability, operational automation, DevOPs and service improvement.
• Strong stakeholder communication with the ability to explain technical issues, business impact and recommended action.
• Proven ability to lead across multidisciplinary teams without relying solely on direct reporting lines.
• Hands-on operational knowledge of Informatica Intelligent Cloud Services and/or IBM Sterling Managed File Transfer.
• Experience with Secure Agents, integration workflows, file gateways, certificates, partner connectivity and service recovery.
• Experience applying SRE practices to production support.
• ITIL, Informatica, Sterling, cloud, SRE or cyber security qualifications.
• Experience working in a highly regulated environment, preferably financial services.

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.