Service Operations Lead | Workshop Team Builder

Komatsu Australia; Mudgee; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia in Mudgee NSW is seeking a Service Lead to own the day-to-day service operation, guiding a team of about 15 technicians and staff. The role focuses on relationships with customers, developing the team, and driving safety and productivity.

You’ll lead initiatives to maintain high service levels, work to improve utilisation and performance, and contribute to a zero-harm culture. Relocation support may be considered; attractive benefits are offered.

Qualifications

• Trade qualification in mechanical or electrical discipline.
• Experience leading a technical or trades-based team.
• Experience in workshop, field service or fleet environments.
• Strong communication and coaching abilities.

Responsibilities

• Lead day-to-day service operation for a team of technicians and staff.
• Build relationships with customers and drive safety and productivity.
• Coach and develop team members and monitor service performance.
• Ensure service operation runs at a high level.

Skills

Leadership

Communication

Coaching & development

Customer-focused

Safety & continuous improvement

Education

Mechanical or Electrical Trade Qualification

Job description

Komatsu Australia in Mudgee NSW is seeking a Service Lead to own the day-to-day service operation, guiding a team of about 15 technicians and staff. The role focuses on relationships with customers, developing the team, and driving safety and productivity.

You’ll lead initiatives to maintain high service levels, work to improve utilisation and performance, and contribute to a zero-harm culture. Relocation support may be considered; attractive benefits are offered.