Service Admin & Invoicing Coordinator

FWSR Group; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Supportive team culture

Opportunity to drive change

Job summary

FWSR Group, a Victorian-based safety provider, is seeking an Administrator to join our Laverton North service team. You will handle sales invoicing, ensure accurate cost allocation, and liaise with clients to support timely payments.

In this role, you’ll work closely with technicians and customers to streamline the transition from job creation to completion, maintaining records and delivering quality service in a collaborative environment.

Qualifications

• Experience in service invoicing and administration
• Strong customer service and communication skills
• Ability to work under pressure and with minimal supervision
• Experience with Uptick/Xero software is desirable
• Experience in administration invoicing scheduling support is advantageous
• Excellent record keeping and attention to detail
• Strong communication skills (verbal and written)
• Proficient in MS Office (Outlook, Word, Excel)
• Ability to coordinate with multiple stakeholders

Responsibilities

• Generate sales invoices for works undertaken
• Ensure correct cost allocation on jobs
• Coordinate with branch to close out sales invoices
• Liaise with service technicians and clients
• Deliver job documentation to support invoicing
• Finalise month-end processing and labour data entry
• Assist clients with queries and provide reception support
• Coordinate and schedule technicians daily tasks
• Analyze geographical job groupings to optimise field work
• Support safe and efficient job execution and customer satisfaction

Skills

Service invoicing experience

Customer service

Communication skills

Work under pressure

Stakeholder management

Attention to detail

Verbal and written communication

Data analysis for efficiency

Microsoft Office

Analysing and grouping data

Tools

Uptick/Xero

Outlook

Word

Excel

Job description

FWSR Group, a Victorian-based safety provider, is seeking an Administrator to join our Laverton North service team. You will handle sales invoicing, ensure accurate cost allocation, and liaise with clients to support timely payments.

In this role, you’ll work closely with technicians and customers to streamline the transition from job creation to completion, maintaining records and delivering quality service in a collaborative environment.