Service Operations Coordinator - Admin & Field Support

Airmaster; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Job summary

Airmaster in Mansfield, QLD is seeking an experienced administrator and service coordinator to join their team. The role supports service technicians, handles day-to-day coordination, and ensures accurate administration from initial request to completion.

The ideal candidate has 2+ years in administration or scheduling, with strong communication, MS Office skills, and attention to detail to meet deadlines in a fast-paced environment.

Qualifications

• 2+ years experience in administration or service scheduling.
• Experience in service industry and dispatching field staff.
• Strong communication skills, both written and verbal.
• Proficient with Word, Excel and Outlook.
• Detail oriented and able to meet deadlines.
• Ability to work autonomously and in a team.

Responsibilities

• Monitor and manage service requests through Airmaster's systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and escape defects or issues arising from service works.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure contract administration requirements are met.
• Manage Service Technicians' time sheet and payroll administration with accuracy.

Skills

Service scheduling

Dispatching

Client communication

Data entry

MS Office

Tools

MS Office

Job description

Airmaster in Mansfield, QLD is seeking an experienced administrator and service coordinator to join their team. The role supports service technicians, handles day-to-day coordination, and ensures accurate administration from initial request to completion.

The ideal candidate has 2+ years in administration or scheduling, with strong communication, MS Office skills, and attention to detail to meet deadlines in a fast-paced environment.