Service & Operations Administrator

Peters Building Company; Canberra, Sydney; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

One work-from-home day per week

Full-time Mon-Fri 8:30am–4:30pm

Job summary

Peters Building Company is seeking an experienced Service & Operations Administrator to join our small team in Mitchell and aid the day-to-day delivery of maintenance and project works.

This role is hands-on, coordinating with clients, supervisors, trades and subcontractors to move jobs from work order to completion, with a focus on organisation, problem-solving and effective communication.

Qualifications

• Experience in administration, service coordination or operations.
• Experience in construction, building maintenance, facilities management or similar service business is desirable.
• Experience using AroFlo, Simpro, ServiceM8 or other job/work-order systems is desirable.
• Strong Microsoft Office and general computer skills.
• Excellent written and verbal communication skills.
• Confident on the phone when dealing with clients and contractors.
• Strong organisational skills with ability to manage multiple jobs and deadlines.

Responsibilities

• Receiving and coordinating client work orders and maintenance requests.
• Scheduling trades, subcontractors and supervisors.
• Communicating with clients and contractors by phone and email.
• Following up outstanding works and ensuring client deadlines are met.
• Updating jobs, notes, photos and documentation within AroFlo.
• Assisting with quotes, purchase orders and job documentation.
• Coordinating site access, inductions and contractor requirements.
• Monitoring jobs from initial request through to completion and close-out.
• Providing general administration and operational support to the PBC team.

Skills

Administration

Service coordination

Operations

Construction experience

AroFlo/Simpro/ServiceM8

Microsoft Office

Client communication

Organization

Tools

AroFlo

Simpro

ServiceM8

Job description

Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.

About the role

Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.

Key responsibilities

• Receiving and coordinating client work orders and maintenance requests

• Scheduling trades, subcontractors and supervisors

• Communicating with clients and contractors by phone and email

• Following up outstanding works and ensuring client deadlines are met

• Updating jobs, notes, photos and documentation within AroFlo

• Assisting with quotes, purchase orders and job documentation

• Coordinating site access, inductions and contractor requirements

• Monitoring jobs from initial request through to completion and close-out

• Providing general administration and operational support to the PBC team

About you

We're looking for someone who can take ownership of their work and doesn't need to be constantly reminded to follow something up.

Ideally, you'll have:

• Previous experience in administration, service coordination or operations

• Experience within construction, building maintenance, facilities management, trades or a similar service-based business is highly desirable

• Experience using AroFlo, Simpro, ServiceM8 or another job/work-order management system is highly desirable

• Strong Microsoft Office and general computer skills

• Excellent written and verbal communication skills

• Confidence picking up the phone and dealing directly with clients and contractors

• Strong organisational skills and the ability to manage multiple jobs and deadlines

• Good attention to detail and the ability to follow tasks through to completion

• Initiative, common sense and a practical approach to problem-solving

• A positive attitude and willingness to become part of a small, close-knit team

About Peters Building Company

Peters Building Company is a locally owned and operated Canberra construction and maintenance company delivering building, maintenance and project works throughout Canberra, Sydney and regional NSW.

https://petersbuilding.com.au/

For more than 12 years, we've built long-term relationships with major organisations across retail, education, commercial property, childcare and facilities management.

We're a small team with a large and varied client base, so you'll have the opportunity to work across everything from reactive maintenance jobs through to larger building projects.

What we offer

• $70,000–$75,000 + Super, depending on experience

• FREE onsite parking at our Mitchell office

• Full-time Monday to Friday – 8:30am to 4:30pm

• One work-from-home day per week once fully trained and established in the role

• Stable, long-term employment

• Salary reviews based on performance

• Training in PBC systems and processes

• A small, friendly team where your contribution is noticed

• Exposure to major national clients and a wide variety of projects

• Opportunity to develop and grow with the company

If you're organised, confident on the phone and enjoy being the person who keeps things moving, we'd like to hear from you.