Administration

Randstad Australia; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Job summary

Randstad Australia is seeking a well-organised Administrator to join their fast-paced, national team. You will act as the central hub connecting clients and field teams, handling scheduling, dispatch, data entry and reporting with a customer-centric mindset.

The role focuses on coordinating service technicians across Australia, managing WIP, processing invoices, and ensuring compliance with internal processes. A can-do attitude and strong communication are essential.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Proficient with MS Office and internal database systems.
• Strong communication and interpersonal skills with a customer-centric focus.
• Can-do attitude, problem-solving, and feet-on-the-ground mindset.

Responsibilities

• Scheduling & Dispatch: Coordinating service teams across Australia daily and processing work orders to meet customer SLAs.
• Workflow Management: Managing WIP and collaborating to reduce outstanding tasks and streamline operations.
• System Administration: Entering project details, tracking progress, and ordering materials in internal ERP system.
• Office Operations: Handling phone and email enquiries, data entry, invoicing, client reporting and compliance records.

Skills

Scheduling

Dispatch coordination

Workflow management

System administration

Office operations

Microsoft Office

Customer service

Team player

Tools

Internal database systems

Job description

Our client is a dynamic, Australian-owned national organisation that prides itself on delivering exceptional service. Operating in a fast-paced environment, they are looking for a well-organised and efficient full-time Administrator to join their high-performing, successful team.

The Role

In this fast-paced position, you will be the central hub connecting clients and field/service teams. Your daily responsibilities will include:

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials.
• Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.

About You

To thrive in this role, you will bring:

• Proven Experience: Prior experience in a Service Administration, Operations, or Service Coordination role.
• Tech Savvy: Confidence using the Microsoft Office Suite and experience adapting to internal database systems.
• Soft Skills: Strong communication and interpersonal skills with a deeply customer-centric focus.
• Mindset: A "can-do" attitude, excellent problem-solving skills, and the ability to think on your feet.
• Team Player: A passion for delivering excellent outcomes and a willingness to go above and beyond in a collaborative environment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.