Service Manager – Propulsion & Diesel Engines- Syd

Cappro Pacific; Sydney; Sur place; AUD 145 000 - 150 000; Plein temps

Avantages offerts par ce poste

Base Salary included

Car Allowance included

Performance-based bonus

Résumé du poste

Cappro Pacific in Sydney is seeking an experienced Service Manager to lead a skilled workshop and field service team, drive P&L performance, and secure recurring maintenance revenue. This hands-on leadership role blends people management, financial controls and customer relationships to deliver exceptional service outcomes.

Reporting to senior management, you will optimise productivity, monitor KPIs, develop contracts and ensure safety and compliance, while advancing growth opportunities in

Qualifications

• Experienced in leading service teams in technical environments
• Strong track record in managing budgets, forecasts and P&L
• Proven ability to improve productivity and utilization
• Excellent communication, planning and stakeholder management

Responsabilités

• Lead workshop and field service teams with a focus on productivity and engagement
• Manage departmental budgets, forecasts, and P&L performance
• Drive technician utilization, productivity and labour recovery
• Monitor WIP, gross margins and operational KPIs
• Improve workshop efficiency and service delivery
• Develop customer relationships and secure service contracts

Connaissances

People leadership

Financial acumen

Operational leadership

Customer relationships

Strategic thinking

Description du poste

Reporting to senior management, you will take responsibility for the overall leadership, operational performance and commercial success of the service operation.

This is a hands-on leadership position combining people management, financial accountability, workshop productivity, customer relationship management and business development.

You will lead and develop a skilled team, maximise workforce utilisation, maintain strong financial controls and ensure customers receive exceptional service outcomes.

Working closely with workshop personnel, field service technicians, service administration and senior management, you will identify opportunities to improve service delivery, increase productivity and grow recurring service and maintenance revenue.

Your role will involve:

• Leading, motivating and developing workshop and field service teams.
• Managing departmental budgets, forecasting and P&L performance.
• Driving technician utilisation, productivity and labour recovery.
• Monitoring WIP, gross margins and operational KPIs.
• Improving workshop efficiency and service delivery.
• Developing strong customer relationships and securing service contracts.
• Ensuring high standards of technical quality, safety and compliance.

Candidate Requirements

You will be an experienced Service Manager or senior service leader who combines strong people leadership with technical credibility and commercial acumen.

Ideally, you will bring:

• Proven experience leading service teams within engine manufacturing, heavy equipment, industrial machinery, power generation, rail, marine or a related technical environment.
• Demonstrated ability to motivate employees, improve engagement and build high-performing teams.
• Experience managing budgets, forecasts, operating expenses and P&L performance.
• A track record of improving productivity, technician utilisation and operational efficiency.
• Experience managing WIP, service reporting, labour recovery and departmental KPIs.
• Strong customer relationship skills and the ability to identify and develop service contract opportunities.
• Excellent communication, planning, problem-solving and stakeholder management skills.

Above all, you will be a commercially minded leader who understands the relationship between employee engagement, operational efficiency, customer satisfaction and profitable business growth.

Salary Package & Benefits

• Base Salary: $145,000–$150,000 per annum.
• Car Allowance: $20,000 per annum.
• Company Bonus: Performance-based opportunity linked to business results and the achievement of key financial and operational targets.

Why Consider This Opportunity?

This is an opportunity to join a globally recognised manufacturer, take ownership of an established technical service operation and make a genuine impact on its people, customers and financial performance.

You will have the opportunity to influence how the service division operates, develop a high-performing team and contribute directly to the organisation's continued growth.