Service Manager — People & Performance Leader

atWork Australia; Victoria; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Leadership development & career paths

Quarterly social events & recognition

Wellbeing & EAP

Fitness Passport

Salary packaging & extra leave options

All the tools and tech you need

Job summary

atWork Australia is seeking a Service Manager to lead and coach a dynamic team across multiple locations, driving performance and client-focused outcomes. You will model our values and ensure service standards align with contractual commitments while fostering a culture of continuous improvement.

The role requires strong leadership, stakeholder engagement and a proven track record in meeting KPIs. You will oversee budgeting, reporting and risk management to support sustainable employment

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Motivating employees and working with clients in overcoming challenges.
• Liaising with multiple external and internal stakeholders.
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers.
• Desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive.
• Hold a current Australian Drivers License and have access to a reliable vehicle.

Responsibilities

• Ensuring team KPIs and contractual obligations are consistently met and exceeded.
• Establishing and communicating clear direction for the effective operations of your team across various locations.
• Developing and maintaining a culture of performance across the business.
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth.
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Skills

Customer service

Team leadership

Stakeholder management

Coaching

Job description

atWork Australia is seeking a Service Manager to lead and coach a dynamic team across multiple locations, driving performance and client-focused outcomes. You will model our values and ensure service standards align with contractual commitments while fostering a culture of continuous improvement.

The role requires strong leadership, stakeholder engagement and a proven track record in meeting KPIs. You will oversee budgeting, reporting and risk management to support sustainable employment