Service Manager — Lead Employment Services & Team Growth

atWork Australia; Western Australia; Sur place; AUD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

12 Weeks Paid Parental Leave

Quarterly social events & recognition

Wellbeing initiatives & EAP

Fitness Passport

Salary packaging & additional leave

Roadside assistance

Tools and tech to thrive

Résumé du poste

atWork Australia is seeking a Service Manager to lead and coach a high‑performing team dedicated to helping people access meaningful and sustainable employment. You will model our values and drive delivery across multiple locations, ensuring KPIs and contractual obligations are met with strong governance and financial reporting.

In this role you’ll develop your team, mentor staff, and foster client‑centric service excellence while maintaining a culture of performance and collaboration in a

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Demonstrated experience of motivating employees and working with clients in overcoming challenges.
• Liaising with multiple external and internal stakeholders.
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers.
• An overall desire to be part of our atWork Australia family, with a true belief in our purpose.
• Hold a current Drivers Licence.

Responsabilités

• Ensuring team KPIs and contractual obligations are consistently met and exceeded.
• Establishing and communicating clear direction for the effective operations of your team across various locations.
• Developing and maintaining a culture of performance across the business.
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth.
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Connaissances

Customer facing

Team leadership

Stakeholder management

KPI driven

Coaching & mentoring

Purpose-driven

Driver's license

Description du poste

atWork Australia is seeking a Service Manager to lead and coach a high‑performing team dedicated to helping people access meaningful and sustainable employment. You will model our values and drive delivery across multiple locations, ensuring KPIs and contractual obligations are met with strong governance and financial reporting.

In this role you’ll develop your team, mentor staff, and foster client‑centric service excellence while maintaining a culture of performance and collaboration in a