Service Manager - Lead Teams Delivering Meaningful Employment

MedHealth; Geelong; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Quarterly social events

Employee Assistance Program (EAP)

Fitness Passport

Salary packaging

Tools and tech needed to thrive

Job summary

atWork Australia is seeking a Service Manager to lead and coach a thriving team, align operations across multiple locations, and uphold the organisation's purpose of helping people realize their potential.

The role focuses on driving performance, meeting KPIs, and delivering timely financial reporting while maintaining strong client service and governance. A current Australian driver’s license and access to a vehicle are required.

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Ability to motivate employees and work with clients in overcoming challenges.
• Confident liaising with multiple external and internal stakeholders.
• Hold a current Australian Drivers Licence and have access to a reliable vehicle.

Responsibilities

• Ensuring KPIs and contractual obligations are met and exceeded.
• Establishing clear direction for operations across locations.
• Developing a culture of performance across the business.
• Providing leadership, supervision, coaching and opportunities for growth.
• Providing timely monthly financial reporting and forecasting as directed by the Regional/Operations Manager.
• Being accountable to the Regional/Operations Manager for business risk and governance.
• Maintaining a client-focused environment and delivering service excellence.

Skills

Customer service

Team leadership

Stakeholder liaison

KPI achievement

Drivers license

Job description

atWork Australia is seeking a Service Manager to lead and coach a thriving team, align operations across multiple locations, and uphold the organisation's purpose of helping people realize their potential.

The role focuses on driving performance, meeting KPIs, and delivering timely financial reporting while maintaining strong client service and governance. A current Australian driver’s license and access to a vehicle are required.