Service Manager - People & Performance Leader

atWork Australia; Adelaide; On-site; AUD 120,000 - 140,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Leadership development & career paths

Quarterly social events

Wellbeing initiatives & EAP

Fitness Passport

Salary packaging & extra leave

Roadside assistance

All the tools and tech you need

Job summary

atWork Australia is seeking a Service Manager to lead a dynamic team across multiple locations, ensuring strong client outcomes and compliant performance. The role requires hands-on leadership, financial reporting, and a commitment to delivering service excellence in employment services.

You will drive KPIs, coach staff, and collaborate with regional leaders to support meaningful work for clients while upholding the company values and governance standards.

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Motivating employees and working with clients in overcoming challenges.
• Confident liaising with multiple external and internal stakeholders.
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for clients/employers.
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose.
• Hold a current Drivers Licence.

Responsibilities

• Ensuring team KPIs and contractual obligations are consistently met and exceeded.
• Establishing and communicating clear direction for the effective operations of your team across various locations.
• Developing and maintaining a culture of performance across the business.
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth.
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Skills

Customer service experience

Team leadership

KPI & performance focus

Stakeholder liaison

Problem solving

Desire to help others

Valid Driver's Licence

Job description

atWork Australia is seeking a Service Manager to lead a dynamic team across multiple locations, ensuring strong client outcomes and compliant performance. The role requires hands-on leadership, financial reporting, and a commitment to delivering service excellence in employment services.

You will drive KPIs, coach staff, and collaborate with regional leaders to support meaningful work for clients while upholding the company values and governance standards.