Service Manager – Lead Meaningful Employment Services

MedHealth; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Quarterly social events & recognition

Wellbeing initiatives & EAP

Fitness Passport

Salary packaging & extra leave

Roadside assistance

Tools and tech to thrive

Job summary

atWork Australia is seeking a Service Manager to lead and coach a thriving team across locations, ensuring high standards of service delivery and performance. The role focuses on supporting, guiding and developing staff to achieve client-focused outcomes and sustainable employment for clients and employers.

The successful candidate will drive KPI results, foster a performance culture, manage stakeholder relationships, and report on financials as directed, while upholding the organisation's

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Demonstrated experience of motivating employees and working with clients in overcoming challenges.
• Able to liaise with multiple external and internal stakeholders.
• Confident working towards KPIs and overseeing placements that result in sustainable employment.
• Overall desire to be part of the atWork Australia family and belief in its purpose.
• Hold a current Drivers Licence.

Responsibilities

• Ensuring team KPIs and contractual obligations are met and exceeded.
• Establishing clear direction for the effective operations of the team across locations.
• Developing and maintaining a culture of performance across the business.
• Providing leadership, supervision, coaching and growth opportunities for the team.
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
• Maintaining accountability and transparency to leadership on business risk, governance and performance.
• Fostering a team environment focused on client service excellence.

Skills

Customer facing role

Team management

Motivating employees

Stakeholder liaison

KPI governance

Company alignment

Driver's license

Job description

atWork Australia is seeking a Service Manager to lead and coach a thriving team across locations, ensuring high standards of service delivery and performance. The role focuses on supporting, guiding and developing staff to achieve client-focused outcomes and sustainable employment for clients and employers.

The successful candidate will drive KPI results, foster a performance culture, manage stakeholder relationships, and report on financials as directed, while upholding the organisation's