Service Manager: Lead Purpose-Driven Employment Team

MedHealth Group; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Quarterly social events & recognition

Wellbeing initiatives & EAP

Fitness Passport

Salary packaging & ability to purchase

Roadside assistance

All tools and tech to thrive

Job summary

atWork Australia is seeking a Service Manager to lead and coach a dedicated team across locations, ensuring performance and outcomes align with contractual obligations. You will model the organisation's values and drive a culture of integrity while supporting people to achieve meaningful employment.

You will oversee coaching, mentoring and performance development, and maintain timely financial reporting to senior management.

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Ability to motivate employees and work with clients to overcome challenges.
• Confident liaising with multiple external and internal stakeholders.
• Comfort with KPI targets and placements that lead to lasting employment.
• Hold a current Driver's Licence.

Responsibilities

• Ensure KPIs and contractual obligations are met or exceeded.
• Set clear direction for the team across locations.
• Develop and maintain a high-performance culture.
• Build capacity of the team through leadership, supervision, coaching and feedback.
• Provide timely monthly financial reporting and forecasting as directed.
• Be accountable for business risk, governance and financial performance.
• Foster a client-focused team delivering service excellence.

Skills

Customer service

Team leadership

Stakeholder management

KPI focus

Job description

atWork Australia is seeking a Service Manager to lead and coach a dedicated team across locations, ensuring performance and outcomes align with contractual obligations. You will model the organisation's values and drive a culture of integrity while supporting people to achieve meaningful employment.

You will oversee coaching, mentoring and performance development, and maintain timely financial reporting to senior management.