Service Manager

atWork Australia; Shire Of Merredin; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

12 weeks Paid Parental Leave

Leadership development

Quarterly recognition programs

Employee Assistance Program

Fitness Passport

Salary packaging

Quarterly performance incentives

Job summary

atWork Australia is seeking a Service Manager to lead Job Coaches in Western Australia. This role is key to driving performance and achieving sustainable employment outcomes for clients.

The ideal candidate will have strong leadership skills and experience in managing performance, stakeholder engagement, and operational delivery. With a commitment to connecting people and businesses, the role offers a rewarding opportunity in a values-driven environment.

Qualifications

• Experience in coaching and performance management.
• Ability to manage budgets and financial KPIs.
• Confidence in engaging with community organizations.

Responsibilities

• Lead and develop Job Coaches for performance outcomes.
• Oversee service delivery and client experience.
• Manage financial performance and achieve profitability targets.

Skills

Strong leadership capability

Stakeholder engagement skills

Commercial acumen

Performance management

Operational delivery

Job description

Have you ever thought, “I want the work I do to be meaningful”? At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone. We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment. We believe work has the power to transform lives and we’re passionate about helping people realise their potential.

Job Description

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches based at sites in Moora and Merredin, WA. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

Responsibilities

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Qualifications

• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high‑quality outcomes
• A genuine belief in our purpose: connecting people and business so both can thrive
• A current driver’s licence and reliable vehicle, this role will require travel between sites.

Benefits

• 12 weeks Paid Parental Leave
• Leadership development & national career pathways across MedHealth
• Quarterly recognition programs & social events
• Employee Assistance Program (EAP) & wellbeing initiatives
• Fitness Passport
• Salary packaging & ability to purchase additional leave
• All the tools and tech you need to thrive
• Quarterly performance incentives
• No Weekends or Nights

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.