Service Manager - Lead a High-Impact Workshop Team

Agricultural Equipment Holdings Group; Forbes; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle and mobile phone

Uniform allowance

Counselling sessions (3 per year)

Employee Assistance Program (EAP)

Job summary

Forbes Machinery Centre is seeking an experienced Service Manager to take a leadership role in our busy workshop. You will drive service delivery, mentor technicians and apprentices, and strengthen customer relationships to support the branch’s growth.

We value a confident leader who promotes safety and high-quality work, with a focus on efficient processes and accurate record-keeping. A forklift license is advantageous, as is a heavy vehicle or agricultural trade qualification.

Qualifications

• Experience leading a workshop service team.
• Strong customer service focus and relationship building.
• Ability to mentor and motivate technicians and apprentices.
• Commitment to safe, clean working environment and processes.
• Experience in coordinating service work and maintaining records.

Responsibilities

• Lead and coordinate the service department with a focus on customer service and quality.
• Mentor and motivate technicians and apprentices to reach potential.
• Streamline workshop processes to improve efficiency and standards.
• Maintain accurate records of service work and progress.
• Supervise tasks and perform final quality checks.

Skills

Team leadership

Customer service

Mentoring

Workplace safety

Team management

Forklift license (advantage)

Education

Heavy vehicle or agricultural trade qualification

Job description

Forbes Machinery Centre is seeking an experienced Service Manager to take a leadership role in our busy workshop. You will drive service delivery, mentor technicians and apprentices, and strengthen customer relationships to support the branch’s growth.

We value a confident leader who promotes safety and high-quality work, with a focus on efficient processes and accurate record-keeping. A forklift license is advantageous, as is a heavy vehicle or agricultural trade qualification.