Service Manager – Forbes

Agricultural Equipment Holdings Group; Forbes; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle and mobile phone

Uniform allowance

Counselling sessions (3 per year)

Employee Assistance Program (EAP)

Job summary

Forbes Machinery Centre is seeking an experienced Service Manager to take a leadership role in our busy workshop. You will drive service delivery, mentor technicians and apprentices, and strengthen customer relationships to support the branch’s growth.

We value a confident leader who promotes safety and high-quality work, with a focus on efficient processes and accurate record-keeping. A forklift license is advantageous, as is a heavy vehicle or agricultural trade qualification.

Qualifications

• Experience leading a workshop service team.
• Strong customer service focus and relationship building.
• Ability to mentor and motivate technicians and apprentices.
• Commitment to safe, clean working environment and processes.
• Experience in coordinating service work and maintaining records.

Responsibilities

• Lead and coordinate the service department with a focus on customer service and quality.
• Mentor and motivate technicians and apprentices to reach potential.
• Streamline workshop processes to improve efficiency and standards.
• Maintain accurate records of service work and progress.
• Supervise tasks and perform final quality checks.

Skills

Team leadership

Customer service

Mentoring

Workplace safety

Team management

Forklift license (advantage)

Education

Heavy vehicle or agricultural trade qualification

Job description

Lead the Team. Drive the Workshop. Build Your Future.

Forbes Machinery Centre is looking for an experienced and motivated Service Manager to take the lead in our growing workshop team. This is your chance to step into a key leadership role, support a great team, strengthen customer relationships, and help drive the success of our service department.

If you’re a confident leader who enjoys working with people, delivering great customer service, and keeping a busy workshop running smoothly, we’d love to hear from you.

Who are we?

Forbes Machinery Centre is part of the AEH Group – (Agricultural Equipment Holdings), a network of agricultural machinery dealerships across Australia committed to excellence in products and service. With a network of 12 dealerships across NSW, TAS, and VIC, we offer long-term career opportunities, comprehensive training and great working conditions.

The Opportunity:

• Managing and coordinating the service department by leading a team committed to exceptional customer service and delivering high-quality work.
• Mentoring, motivating, and inspiring team members to consistently reach their full potential.
• Streamlining work processes to ensure efficiency while meeting industry standards.
• Maintaining accurate records of all service work performed.
• Supervising technical tasks, tracking progress, and conducting final quality checks upon completion.

About You:

• Possession of a heavy vehicle or agricultural trade qualification is advantageous.
• A current forklift license or willingness to obtain one.
• Strong work ethic with a commitment to a safe and clean work environment.
• Ability to effectively manage and motivate a team of Technicians and Apprentices.
• Experience in team management is advantageous.

The Perks:

• Generous remuneration package, including a fully maintained company vehicle and mobile phone.
• Excellent opportunities for ongoing skill development and career progression in a growing branch network
• An encouraging team atmosphere with supportive leaders
• Take care of your well-being with our Employee Assistance Program (As part of working with AEH you’ll get 3 free counselling sessions per year for you or an immediate family member)
• Look sharp with our uniform allowance
• Join a supportive group network of 12 branches

With a commitment to delivering high-quality products and exceptional customer service, we strive to empower not just our customers, but also our team members to reach new heights in their careers. Join us at FMC and let’sempower your tomorrowtogether.