Forklift Service Manager — Lead Field & Workshop Team

Forkbiz Group Pty Ltd; Sydney; In loco; AUD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Stable, growing business

Ongoing training and career growth

Supportive team

Descrizione del lavoro

Forkbiz is an Australian owned forklift company with branches in Sydney and Brisbane. We’re seeking an experienced Service Manager to lead our Western Sydney operation from the Minchinbury branch, running day-to-day workshop and field activities.

You will oversee technicians, service and maintenance programs, quoting, invoicing and KPI adherence, while coordinating with parts and hire teams to minimise downtime.

Competenze

• Proven experience in service management or senior supervision in forklift or similar industries.
• Trade qualification in Mobile Plant or related field is highly regarded.
• Strong understanding of LPG, diesel and electric forklifts across brands.
• Excellent leadership and communication abilities.
• Commercial awareness including quotes, budgets and KPIs.

Mansioni

• Leading, scheduling and supporting a team of field and workshop technicians
• Managing service, repair and preventive maintenance programs for customer and hire fleets
• Overseeing job quoting, invoicing and workshop efficiency to hit service KPIs
• Coordinating with the parts and hire teams to minimise downtime
• Building strong relationships with key customers and handling escalations
• Ensuring WHS compliance, safe work practices and accurate service records
• Recruiting, training and developing technicians

Conoscenze

People leadership

Communication skills

Service management

Commercial acumen

Forklift knowledge

Formazione

Trade qualification (e.g. Cert III Mobile Plant Technology)

Descrizione del lavoro

Forkbiz is an Australian owned forklift company with branches in Sydney and Brisbane. We’re seeking an experienced Service Manager to lead our Western Sydney operation from the Minchinbury branch, running day-to-day workshop and field activities.

You will oversee technicians, service and maintenance programs, quoting, invoicing and KPI adherence, while coordinating with parts and hire teams to minimise downtime.