Service Manager

West Coast Forklifts Pty; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

West Coast Forklifts Pty is seeking a Service Manager to lead our service department, coordinate technicians and ensure outstanding service to customers in a busy workshop environment.

The ideal candidate is an ex-technician or experienced mechanical technician with leadership potential, who thrives in a dynamic WA workshop setting and can drive efficiency and customer satisfaction.

Qualifications

• Experience leading a service department in a mechanical workshop.
• Hands-on knowledge of forklifts or mechanical equipment.
• Ability to manage workloads, schedules and priorities.
• Strong communication with customers and staff.
• Proven problem-solving abilities in a busy workshop.

Responsibilities

• Manage and coordinate the service department and technicians.
• Schedule and allocate service jobs efficiently.
• Maintain relationships with customers and ensure satisfaction.
• Support technicians with technical advice and troubleshooting.
• Monitor job progress, labour efficiency and workshop performance.
• Oversee service administration, reporting and job costing.
• Adapt to changing priorities and keep the team performing.

Skills

Team leadership

Adaptability

Forklift knowledge

Technical knowledge

Customer relations

Problem solving

Communication

Organisational skills

Hands-on workshop

Tools

Microsoft Excel

Microsoft Office

CRM/ERP systems

Job description

Are you an experienced, technically minded professional looking to take the next step in your career?

West Coast Forklifts is seeking a motivated and capable Service Manager to lead our service department, manage our team of technicians and ensure we continue to deliver outstanding service to our customers.

We are looking for someone who is not only technically knowledgeable but also a great team player, a problem solver and someone who thrives in a busy, ever-changing environment.

An ideal candidate would be an ex-forklift technician or experienced mechanical technician who understands the industry and is ready to step into a leadership role.

About the Role

As Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, coordinating technicians, managing customer relationships and ensuring jobs are completed efficiently and to a high standard.

You will play a key role in supporting our technicians, maintaining customer satisfaction and helping drive the business forward.

What We’re Looking For

The successful candidate will have:

A strong team player attitude – someone who works collaboratively with management, technicians and customers.

Adaptability – the ability to handle changing plans, priorities and unexpected challenges in a busy service environment.

Strong technical knowledge – preferably an ex-technician with hands-on experience in forklifts, mechanical equipment or material handling equipment.

Good computer skills – confident using Microsoft Excel, Microsoft Office and general computer systems.

Excellent communication skills – able to communicate effectively with customers, technicians and management.

People management skills – confident dealing with staff issues, resolving conflict and supporting a positive workplace culture.

Strong organizational skills – able to manage workloads, schedule jobs and keep the service department running smoothly.

A practical, hands-on approach – someone who understands the realities of the workshop and field service environment.

Problem-solving ability – capable of making decisions, thinking on their feet and finding solutions.

Key Responsibilities

Manage and coordinate the service department and technicians.

Schedule and allocate service jobs efficiently.

Maintain strong relationships with customers and ensure a high level of customer satisfaction.

Support technicians with technical advice and troubleshooting.

Monitor job progress, labour efficiency and workshop performance.

Manage staff performance and address workplace issues professionally.

Oversee service administration, reporting and job costing.

Use Excel and computer systems to monitor and improve department performance.

Adapt to changing priorities and ensure the team continues to operate effectively.

Why Join West Coast Forklifts?

Join a well-established WA family-owned business.

Work with a supportive management team.

Be part of a growing forklift hire, sales and service business.

Opportunity to make a real difference to the operation of the business.

A varied and challenging role where no two days are the same.