JLR Service Manager: Lead a Skilled Team & Drive Excellence

Private Advertiser; Canning; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Free on-site parking

Long-standing family‑owned business (≈

20+ staff team experience

Job summary

Roadbend Motors in Western Australia is seeking a Service Manager (JLR) to lead a busy, established service department. You will manage a skilled team, oversee servicing, repairs, and maintenance, and drive customer-focused outcomes with strong process discipline.

You will bring proven service management experience with JLR exposure, strong technical knowledge, and excellent leadership and organizational skills.

Qualifications

• Experience as Service Manager or similar supervisory role in automotive trades.
• Experience with Jaguar Land Rover vehicles.
• Strong knowledge of vehicle servicing, repairs and maintenance procedures.
• Proven team leadership and ability to motivate staff.
• Excellent organisational and time management skills.
• Budgets and cost control experience.
• Outstanding customer service and communication.
• Proficiency with service management software and computer systems.
• Knowledge of health and safety regulations relevant to service departments.
• Ability to work under pressure and manage multiple priorities.
• Problem-solving mindset.
• Current Australian Driver's Licence.

Responsibilities

• Lead and supervise the service team to keep staff motivated and performing well.
• Oversee all vehicle servicing, repairs and maintenance to meet quality standards.
• Schedule service appointments and manage day-to-day workflow for efficiency.
• Inspect completed work to verify manufacturer specifications.
• Maintain service records, work orders and documentation.
• Communicate with customers about requirements, timelines and costs.
• Manage department budgets and parts inventory.
• Identify opportunities to improve processes and implement solutions.
• Ensure health, safety and environmental regulations are followed.
• Report on performance metrics to management.

Skills

Service management experience

JLR expertise

Technical knowledge

Team leadership skills

Organisational skills

Budgeting acumen

Customer service focus

Systems proficiency

Safety awareness

Resilience under pressure

Problem-solving mindset

Driver's licence

Tools

Service management software

Job description

Roadbend Motors in Western Australia is seeking a Service Manager (JLR) to lead a busy, established service department. You will manage a skilled team, oversee servicing, repairs, and maintenance, and drive customer-focused outcomes with strong process discipline.

You will bring proven service management experience with JLR exposure, strong technical knowledge, and excellent leadership and organizational skills.