Service Advisor

Sime Darby Motors Retail (Australia) Pty Ltd; City of Parramatta; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Health & wellbeing bonuses

Birthday leave

Study support

EAP access

Job summary

Parramatta Land Rover in Parramatta, NSW, part of Sime Darby Motors Retail (Australia) Pty Ltd, seeks a Service Advisor to lead the service journey from drop-off to collection. You will deliver a seamless, premium service, keeping customers informed at every stage while ensuring clarity around timelines and costs.

You will manage workshop bookings, cost repairs, and invoices, while maintaining brand knowledge and contributing to KPIs.

Qualifications

• Previous experience in a customer-facing or Service Advisor role.
• Outstanding communication skills with a warm, professional approach.
• Strong ability to build rapport both in person and over the phone.
• Solid computer skills, including Microsoft Office and Excel.
• Highly organised with strong attention to detail and multitasking ability.

Responsibilities

• Deliver exceptional, professional customer service for all service and repair enquiries.
• Coordinate workshop bookings to optimise productivity and efficiency.
• Proactively follow up with customers and generate additional workshop opportunities.
• Accurately prepare and cost repair orders and invoices in line with Group standards.
• Maintain strong product and brand knowledge through ongoing training.
• Contribute to achieving and exceeding key performance targets.

Skills

Customer facing experience

Communication

Rapport building

Computer literacy

Organisational skills

Tools

Microsoft Office

Excel

Job description

Company : Sime Darby Motors Retail (Australia) Pty Ltd

Service Advisor – Parramatta Jaguar Land Rover

Ready to accelerate your career with a premium automotive brand? Parramatta Land Rover is looking for a driven and customer-focused Service Advisor to join our high-performing Aftersales team.

About the Role

As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs.

Key Responsibilities

• Deliver exceptional, professional customer service for all service and repair enquiries
• Coordinate workshop bookings to optimise productivity and efficiency
• Proactively follow up with customers and generate additional workshop opportunities
• Accurately prepare and cost repair orders and invoices in line with Group standards
• Maintain strong product and brand knowledge through ongoing training
• Contribute to achieving and exceeding key performance targets

About You

• Previous experience in a customer-facing or Service Advisor role
• Outstanding communication skills with a warm, professional approach
• Strong ability to build rapport both in person and over the phone
• Solid computer skills, including Microsoft Office and Excel
• Highly organised with strong attention to detail and multitasking ability

About Us

Parramatta Land Rover is home to an exceptional range of luxury vehicles. As an award-winning dealership (Retailer of the Year & Metropolitan Retailer of the Year 2021/2022), we pride ourselves on delivering a best-in-class customer experience within a modern, premium showroom environment.

Why Join Us?

• Work with globally recognised luxury automotive brands
• Supportive, high-performing team culture
• Ongoing training and clear career progression pathways
• Exclusive employee discounts (groceries, fuel & more)
• Health & Wellbeing bonuses, birthday leave & study support
• Access to our Employee Assistance Program for confidential support

If you’re passionate about delivering exceptional service and ready to take the next step in your career, we’d love to hear from you.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.