Service Manager - HVAC

D & E Air Conditioning Pty Ltd; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Collaborative team culture

Work with industry professionals

Job summary

D&E Air Conditioning in Melbourne is seeking an experienced Service Manager to lead and optimise our HVAC service department across Victoria. You will manage senior contract managers, supervisors and service technicians, and drive service delivery, safety, and customer satisfaction.

The ideal candidate combines hands-on leadership with strong commercial acumen, budget management, and a proven track record of improving operational performance while building lasting client relationships.

Qualifications

• Proven experience in a Service Manager or similar leadership role in HVAC or building services.
• Strong commercial and financial acumen with budget management.
• Experience running service operations across multiple functions.
• Excellent client relationship and stakeholder management.
• Commitment to health, safety and regulatory compliance.

Responsibilities

• Leading, developing and motivating a high-performing service team, fostering accountability, collaboration and continuous improvement.
• Overseeing day-to-day service operations, resource allocation, scheduling and service delivery to meet customer expectations.
• Building and maintaining strong client relationships and managing escalations.
• Managing departmental budgets, monitoring financial performance and driving profitability.
• Championing workplace health and safety and ensuring regulatory compliance.
• Monitoring KPIs and implementing strategies to improve operational performance.
• Leading contract negotiations and service agreements while managing risk.

Skills

Service management

HVAC operations

Leadership

Budget management

Customer relationships

Safety & compliance

Job description

At D&E Air Conditioning, our people are at the centre of everything we do. As one of Australia’s leading mechanical services contractors, we offer the opportunity to work on some of the country’s most complex and high-profile projects while being supported by a collaborative, safety-first, and team-oriented culture.

With over 35 years of industry success and a national workforce of more than 900 employees, we are committed to long-term career development, continuous learning, and recognising the contribution our people make every day. Join a business where stability, innovation, and genuine career progression go hand in hand.

About The Role

We’re looking for an experienced Service Manager to lead and drive the performance of our HVAC service department. This is an exciting opportunity for a hands‑on, commercially minded leader who can bring together people, operations and customer relationships to deliver exceptional service outcomes.

Reporting to the Executive General Manager Service, you’ll oversee service operations across Victoria, leading senior contract managers, supervisors and service technicians. You’ll play a key role in ensuring our customers receive high-quality, reliable service while driving operational efficiency, financial performance and continuous improvement.

Your responsibilities will include:

• Leading, developing and motivating a high-performing service team, fostering a culture of accountability, collaboration and continuous improvement.
• Overseeing day-to-day service operations, resource allocation, scheduling and service delivery to ensure customer expectations are consistently met.
• Building and maintaining strong client relationships, managing escalations and identifying opportunities to improve customer satisfaction.
• Managing departmental budgets, monitoring financial performance and driving profitability while maintaining high standards of quality.
• Championing workplace health and safety, ensuring compliance with relevant regulations, client requirements and company policies.
• Monitoring key performance indicators, analysing service data and implementing strategies to improve operational performance.
• Leading contract negotiations, service agreements and effective risk management.

About You

You’re a confident and commercially astute leader who understands what it takes to run a successful service operation. You combine strong technical and operational knowledge with a genuine passion for developing people, building lasting customer relationships and achieving business outcomes.

You’re comfortable balancing the demands of customers, employees and financial performance, and you lead by example with a practical, solutions-focused approach.

To be successful in this role, you’ll bring:

• Proven experience in a Service Manager or similar leadership role, ideally within HVAC, mechanical services or the building services industry.
• Demonstrated experience leading teams, managing service operations and driving performance across multiple functions.
• Strong commercial and financial acumen, including budget management, cost control and performance reporting.
• Excellent customer relationship and stakeholder management skills, with the ability to resolve issues and build long‑term partnerships.
• A strong commitment to workplace health and safety, quality assurance and regulatory compliance.
• Well‑developed organisational, communication and problem‑solving skills, with the ability to prioritise competing demands.
• A proactive mindset and a track record of identifying opportunities for improvement and delivering practical solutions.
• A collaborative leadership style that builds trust, encourages development and creates a positive team environment.

Why Join Us?

We’re proud of the culture we’ve built — one that values teamwork, accountability, innovation, and genuine collaboration. We foster an environment where ideas are welcomed, contributions are recognised, and people are empowered to take ownership and grow their careers.

What We Offer

• Collaborative, team-oriented, and people-focused culture
• Long‑term career growth and professional development opportunities
• Competitive salary package and employee benefits
• Opportunity to work with skilled industry professionals in a high-performing environment

D&E is an equal opportunity employer and encourages indigenous Australians to apply. We promote inclusiveness, cultural diversity, gender equality and non- discrimination. To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Kindly note, only shortlisted candidates will be contacted.