Service Administrator

D&E Air Conditioning; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

D&E Air Conditioning is a leading Australian mechanical services contractor with a strong focus on service operations. This hands-on administration role supports service managers and technicians by coordinating requests, work orders and documentation, while ensuring clear customer communications.

Ideal candidates will have experience in customer service or administration within construction or HVAC, strong MS Office skills, and an understanding of Australian workplace regulations.

Qualifications

• Organised, proactive and customer-focused in a busy service environment.

Responsibilities

• Coordinate and process service requests and work orders.
• Act as a key point of contact for customers regarding service requests and concerns.
• Coordinate communication between customers and service technicians.
• Accurately process service documentation and invoices.
• Maintain detailed service records, equipment information and service histories.
• Prepare reports relating to service performance, technician productivity and customer feedback.
• Maintain a high standard of customer service and resolve issues promptly.
• Support compliance with company policies, client requirements and relevant regulations.
• Assist with continuous improvement of service processes and standards.
• Communicate effectively with internal and external stakeholders.

Skills

Customer service

Administration

Organised

Communication

Interpersonal skills

Teamwork

Problem solving

Microsoft Office

Tools

Microsoft Office

Service management software

Estimating software

Job description

At D&E Air Conditioning, our people are at the centre of everything we do. As one of Australia’s leading mechanical services contractors, we offer the opportunity to work on some of the country’s most complex and high-profile projects while being supported by a collaborative, safety-first, and team-oriented culture.

With over 35 years of industry success and a national workforce of more than 900 employees, we are committed to long-term career development, continuous learning, and recognising the contribution our people make every day. Join a business where stability, innovation, and genuine career progression go hand in hand.

About the Role

This is a hands-on administration and customer service role where you will be responsible for keeping service operations running smoothly.

You will be the primary point of contact for service administration, helping to coordinate requests, work orders, documentation and customer communications while supporting our technicians and Service Manager.

Key Responsibilities

Coordinate and process service requests and work orders.

Act as a key point of contact for customers regarding service requests and concerns.

Coordinate communication between customers and service technicians.

Accurately process service documentation and invoices.

Maintain detailed service records, equipment information and service histories.

Prepare reports relating to service performance, technician productivity and customer feedback.

Maintain a high standard of customer service and resolve issues promptly.

Support compliance with company policies, client requirements and relevant regulations.

Assist with continuous improvement of service processes and standards.

Communicate effectively with internal and external stakeholders.

About You

We're looking for someone who is organised, proactive and customer-focused, with the ability to manage competing priorities in a busy service environment.

You will ideally have:

Previous experience in a customer service or administration role within construction, ideally HVAC or building services.

Strong Microsoft Office skills and familiarity with service management or estimating software.

An understanding of Australian workplace regulations and compliance requirements.

Excellent communication and interpersonal skills.

Strong organisational and prioritisation skills.

A proactive, solutions-focused approach to problem solving.

A collaborative approach and genuine commitment to teamwork.

Why Join Us?

We’re proud of the culture we’ve built — one that values teamwork, accountability, innovation, and genuine collaboration. We foster an environment where ideas are welcomed, contributions are recognised, and people are empowered to take ownership and grow their careers.

What We Offer

Collaborative, team-oriented, and people-focused culture

Long-term career growth and professional development opportunities

Competitive salary package and employee benefits

Opportunity to work with skilled industry professionals in a high-performing environment

D&E is an equal opportunity employer and encourages indigenous Australians to apply. We promote inclusiveness, cultural diversity, gender equality and non- discrimination. To be eligible to apply for this role you must be legally permitted to work permanently in Australia.