Service Manager - Hvac

Geg Elmo; Darwin; On-site; AUD 120,000 - 160,000; Full time

Job summary

Grosvenor Engineering Group is seeking a Service Manager to lead HVAC service teams, optimise operations, and drive financial performance. You will develop budgets, advise on asset expenditures and pursue new business opportunities while ensuring client satisfaction and strong service levels.

The role requires extensive leadership experience, a strong commercial acumen, and a focus on delivering tangible client outcomes across our service portfolio.

Qualifications

• Trade qualifications in a relevant field.
• Current Driver's Licence and WH&S General Induction Card.
• 10+ years' experience in a Service Management role with financial responsibility.
• Strong business/commercial acumen and budgeting skills.
• Proven client relationship management experience and leadership ability.
• Strong planning, organisational skills and proficiency with software/apps.

Responsibilities

• Oversee HVAC service teams to meet operational requirements.
• Effectively manage HVAC operations and resourcing.
• Provide strategic operational advice including asset capital expenditure and budgeting.
• Identify new business opportunities and support tender evaluations.
• Liaise with customers to meet/exceed service levels.
• Act as escalation point for customer issues and develop optimised solutions.
• Provide leadership and coaching to empower employees in commercial decisions.
• Deliver thought leadership and KPI development for the team.

Skills

Budget management

Client relationship management

Team leadership

Planning & organisation

Advanced communication

Education

Tertiary qualification in management

Job description

Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC,Electricaland other systems for our vast range of clients nationally.

Job Description

About the Role:

• As a Service Manager the primary responsibilities lies in overseeing the HVAC service teams in your Business Unit to ensure the operational requirements of the business are being achieved.
• Effectively manage the HVAC operations and resourcing.
• Provide strategic operational advice including asset capital expenditure, pricing/estimating HVAC maintenance opportunities, develop tailored customer budgets and identify new business opportunities and/or provide support to BDMs regarding tender evaluations.
• Liaise with customers to ensure service levels are meeting/exceeding expectations
• Act as point of escalation and resolve customer complaints/issues – evaluate and investigate scenarios to develop optimised solutions
• Provide applied thinking, listening to client requirements ensuring deliverable and tangible outcomes
• Provide leadership, coaching and mentoring that empowers employees to improve their ability to make commercial decisions
• As a technical expert, provide thought leadership to the immediate team and broader business
• Develop effective KPI's (Team & individual) aligned to business outcomes
• Consistent review and delivery of the service teams hazard reports, site surveys, LTIs and MTIs.
• Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.

Desired Skills and Experience

Skills & Experience:

• Hold recognised trade qualifications in relevant field
• Hold a current Drivers Licence and WH&S General Induction Card
• Tertiary qualification in management – desirable
• Minimum of 10 years' experience in a Service Management role where you had financial responsibility for a service department
• Highly developed business/commercial acumen
• Proven ability to develop and manage budgets – strong financial skills
• Strong client relationship management experience, with proven ability to exceed customer expectations
• Team leadership experience, including the ability to develop, coach and mentor employees
• Strong planning and organisational skills, including confidence with software, computers, Apps etc
• Advanced communication skills with proven experience in resolving client conflict, client relationship building and presenting formally to clients

Join Our Team:

If you are a skilled Service Manager - HVAC looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction.