Service Manager - Geelong BMW / Motorrad

Rex Gorell Group; Geelong; On-site; AUD 95,000 - 140,000; Full time

Job summary

Rex Gorell Group's Geelong BMW / Motorrad service department seeks an experienced Service Manager to lead a busy team of advisors, technicians and administrative staff. You will drive customer satisfaction, oversee daily workshop operations, and ensure efficient service delivery in a BMW environment.

The role emphasises leadership, planning, training and ongoing staff development to achieve KPI targets while maintaining safety and quality standards.

Qualifications

• Experience leading a service team in a fast-paced workshop environment.
• Strong focus on customer satisfaction and CSI improvements.
• Ability to plan, schedule and monitor daily service department activities.

Responsibilities

• Lead advisors, technicians and admin staff in Geelong BMW / Motorrad.
• Ensure efficient vehicle service delivery and pick-up for customers.
• Monitor tools, equipment and parts in line with policies.
• Provide technical support and assist with vehicle diagnostics as needed.
• Drive training and performance management of the service team.
• Uphold OH&S standards and a safe work environment.

Skills

Leadership

Customer Service

CSI

Planning & Scheduling

Staff Training

OH&S

DMS Systems

Tools

DMS Systems

Job description

Service Manager - Geelong BMW / Motorrad

Geelong BMW / Motorrad has an exceptional opportunity available for an experienced Automotive Service Manager to join our dealership located in Geelong.

Working within a fast paced and high volume vehicle repair & maintenance department, this role involves leading a team of advisors, technicians, and administrative staff whilst working collaboratively with all internal departments to maintain the highest level of customer service.

General responsibilities will involve:

Planning, scheduling and monitoring daily activities of the service department and analysis of results to aim for uncompromised quality of service.

Ensure efficient delivery and pick-up of customer vehicles

Maintain, order and monitor all required workshop tools/equipment and parts in line with business guidelines and policies.

Assist with diagnosis of vehicle problems.

Provide technical support to sales teams as required.

Ensure ongoing training and performance management of the service team.

Maintain a safe work environment and ensure staff comply with OH&S requirements.

You will be self motivated in delivering customer satisfaction and achieving CSI, be articulate in explaining vehicle service requirements/outcomes, have exceptional presentation and leadership skills to manage daily workshop operations.

If you are motivated by achieving and exceeding targets and KPI's within a customer service capacity and in return rewarded by the excellent incentives we offer than this this position may be the right opportunity for you.

Demonstrated experience using retail DMS Systems, vehicle service knowledge and/or mechanical experience will be highly regarded. Previous experience within a BMW dealership will be advantagous.

We are an equal opportunity employer and as part of the recruitment process, the successful applicant will be required to undertake a National police Check, have full work rights within Australia and hold a current drivers licence.