Service Manager- BYD Homebush

BYD Harmony Auto Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

BYD Homebush, part of Harmony Auto NSW, is seeking a Service Manager to oversee the service department at the dealership. You will lead technicians, advisors and workshop controllers, ensuring efficient workshop operations and adherence to manufacturer standards.

The role focuses on driving customer satisfaction, profitability, and safety, with responsibility for budgeting, staff development, and warranty policy administration. Eligibility to work in Australia is required.

Qualifications

• Bachelor’s degree in automotive engineering or related field.
• Additional business management, production management, leadership or finance training is desirable.

Responsibilities

• Lead after-sales service staff and supervise work performance.
• Ensure efficient operation of the service department and profitability.
• Develop customer management strategies and set targets.
• Set the department budget based on historical data and projections.
• Identify staffing, facility and resource needs to meet goals.
• Maintain customer satisfaction and retention as top priorities.
• Communicate goals to staff and monitor progress toward targets.
• Provide feedback to staff and ensure performance standards.

Skills

Leadership

Team supervision

Budget management

Customer service

Warranty policies

Staff development

Education

Bachelor’s degree in automotive engineering

Tools

BYD procedures

Job description

BYD Homebush, proudly a part of Harmony Auto, a flagship store of BYD in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra‑luxury vehicles from China, offering unparalleled quality and prestige.

Job Summary

BYD Service Manager oversees the entire service department within a car dealership, ensuring efficient workshop operations, high‑quality customer service, and strong financial performance. They lead technicians, advisors, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction.

Key Responsibilities

• Guide and supervise the work of after‑sales service staff.
• Ensure the after‑sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department’s budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Deliver exceptional customer service.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after‑sales department.
• Provide backup support during staff absences.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Education & Training

• Bachelor’s degree in automotive engineering or a related field.
• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.

Experience

• Minimum of 8 years in automotive repair or related industries.
• At least 4 years in a management role.
• Strong mechanical and automotive knowledge preferred.
• Familiarity with BYD operations is an advantage.

You must be eligible to work in Australia.