Senior Service Adviser - BYD Noosa

Harmony Auto; Noosa Shire; On-site; AUD 90,000 - 120,000; Full time

Job summary

Harmony Auto Noosa is seeking a Senior Service Adviser to lead after-sales maintenance support and workshop operations. You will supervise quality, guide technicians, and handle BYD-assigned technical tasks while maintaining high service standards.

Qualified candidates have a diploma or higher in automotive, 5+ years in repair with 2+ years in workshop management, and strong communication and training skills. Australian work eligibility is required.

Qualifications

• Diploma or higher in automotive or related field.
• 5+ years in automotive repair, including 2+ years in workshop management.
• Familiarity with BYD operations is advantageous.
• Eligible to work in Australia.

Responsibilities

• Provide technical support for maintenance in the after-sales service department.
• Supervise the quality of maintenance work and guide staff.
• Complete BYD tasks entrusted by TMCI.
• Manage workshop site to ensure optimal condition.
• Offer technical guidance and management during maintenance.
• Diagnose and analyse difficult faults and answer technical inquiries.
• Deliver technical training to workshop technicians.
• Supervise adherence to workshop maintenance procedures.
• Develop and implement training plans and assess staff participation.
• Collaborate with claims specialists to report product issues and file claims.

Skills

Communication skills

Driver's license

Analytical skills

Organisational skills

Training capabilities

Customer service

BYD familiarity

Education

Diploma or higher in automotive

Job description

BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Senior Service Adviser. You will provide technical support for repairs and maintenance, oversee work quality, and assist in explaining vehicle issues. Manage workshop operations and complete BYD-assigned technical tasks.

Key Responsibilities

• Provide technical support for the maintenance work of the after-sales service department
• Supervise the quality of maintenance work, guide subordinates to carry out work, and ensure the smooth progress of maintenance work
• Complete relevant technical work entrusted by TMCI
• Responsible for workshop site management to ensure that the entire workshop is in the best condition
• Responsible for technical support, technical guidance and technical management during workshop maintenance and production
• Responsible for diagnosing and analysing difficult faults, and answering external technical information consultations
• Responsible for technical teaching to workshop technicians and providing technical assistance
• Supervise the execution of workshop maintenance operation procedures, solve or organise research on problems encountered during maintenance
• Rationally formulate and implement workshop training plans, be responsible for training on new models or new technologies, conduct targeted assessments, and organise workshop employees to participate in technical training sponsored by BYD
• Cooperate with claims specialists to report product problems, successfully file claims, and actively provide product quality information to BYD
• Responsible for technical lectures for users and cooperate in organising related activities
• Complete the tasks assigned by the service manager promptly; cooperate with the daily work of the workshop supervisor

Qualifications

Education: Diploma or higher in automotive or a related field.

Training: Received training in maintenance technology, management, etc.

Experience: 5+ years in automotive repair, including 2+ years in workshop management.

Those who are proficient in mechanical and automobile-related knowledge are preferred

Familiarity with BYD operations is advantageous.

Skills:

• Good communication and language expression skills, familiar with the vehicle maintenance process and related work
• Hold a valid driver's license and automobile-related skill certificates
• Strong analysis, organisation, business development and training capabilities
• Able to handle customer complaints

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.