Service Manager - Before And After School Care

The After School Klub; The Junction; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee assistance program

Job summary

The After School Klub at The Junction Public School NSW is seeking a Service Manager to lead the before and after school care service, ensuring high standards of safety and quality.

You will oversee daily operations, maintain records, and ensure compliance with NQS and duty of care, while building strong relationships with families and schools.

The role offers a full-time split-shift schedule, opportunities for professional development, and a supportive team culture in a childcare setting.

Qualifications

• Formal qualification in Early Childhood Education and Care or equivalent experience.
• Current First Aid and CPR certification and commitment to maintaining these.
• Proven experience managing before and after school care with knowledge of the NQS.
• Strong leadership and people management skills.
• WWCC clearance or willingness to obtain.

Responsibilities

• Oversee daily operations of the before and after school care service, ensuring a safe, welcoming and inclusive environment for all children.
• Ensure compliance with legislation, regulations and standards, including NQS and duty of care.
• Maintain accurate records, documentation and reporting to meet regulatory and operational requirements.
• Ensure policies and procedures promote child safety, wellbeing and development.
• Build and maintain strong relationships with families, schools, community partners and stakeholders.
• Manage staff rostering and programming.
• Respond to parent enquiries and resolve concerns in a timely and professional manner.

Skills

Leadership & people management

Regulatory compliance knowledge

Child safety & wellbeing frameworks

First Aid & CPR certification

Working With Children Check (WWCC)

Stakeholder engagement

Education

Diploma/Certificate in Early Childhood Education and Care

Equivalent relevant experience in childcare management

Job description

Service Manager - Before and After School Care

At TASK, it's all about the kids, and the team that supports them!

THE AFTER SCHOOL KLUB is a leading provider of quality before and after school care services. We are committed to creating safe, nurturing and engaging environments where children can learn, develop and thrive outside of school hours. Our mission is to support families by providing reliable, professional childcare services that complement their children's educational journey. We pride ourselves on our passionate team, innovative programming and dedication to child wellbeing and development.

We are seeking a Service Manager to join THE AFTER SCHOOL KLUB at The Junction Public School NSW. This is a full-time position offering split shifts in the morning and afternoons. As Service Manager, you will be responsible for the overall management and quality assurance of our service, ensuring we maintain the highest standards of care whilst meeting regulatory requirements. This role is pivotal to our success and will have a direct impact on the experiences of the children and of the families who trust us with their care.

Key responsibilities

• Oversee the daily operations of the before and after school care service, ensuring a safe, welcoming and inclusive environment for all children
• Ensure compliance with all relevant legislation, regulations and standards, including the National Quality Standard (NQS) and duty of care requirements
• Maintain accurate records, documentation and reporting systems to meet regulatory and operational requirements
• Ensure policies and procedures that promote child safety, wellbeing and development are followed
• Build and maintain strong relationships with families, schools, community partners and stakeholders
• Manage staff rostering and programming
• Respond to parent enquiries and resolve concerns in a timely and professional manner

What we're looking for

• A formal qualification in Early Childhood Education and Care or a related field, or equivalent relevant experience in childcare management
• Current certification in First Aid and CPR, with a commitment to maintaining these qualifications
• Proven experience managing before and after school care services, with demonstrated knowledge of the National Quality Standard
• Strong leadership and people management skills, with the ability to motivate and develop team members
• Sound understanding of child safety, protection and wellbeing frameworks, including mandatory reporting obligations
• Working With Children Check (WWCC) clearance or willingness to obtain one
• Experience with quality improvement frameworks and regulatory compliance is highly desirable

What we offer

• Competitive salary and remuneration package commensurate with experience and qualifications
• Opportunities for professional development, training and career progression within the childcare sector
• A supportive and collaborative workplace culture that values innovation, teamwork and continuous learning
• Access to an employee assistance program
• Exposure to best practice childcare management and the chance to lead a quality service

Service Manager - Before and After School Care The Junction, QLD, AU