Service Manager

atWork Australia; Toowoomba Regional; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

12 Weeks Parental Leave

Leadership development

Quarterly events & recognition

Wellbeing & EAP

Fitness Passport

Salary packaging

Roadside assistance

Tools and tech to thrive

Job summary

atWork Australia is seeking a Service Manager to lead and coach a motivated team, drive performance and uphold our purpose: to connect people with work.

You will oversee KPI delivery across locations, manage external and internal stakeholders, and provide timely monthly financial reporting, while fostering a culture of service excellence and client focus. This role also offers leadership development and opportunities to advance within MedHealth.

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Motivating employees and working with clients to overcome challenges.
• Confident liaising with multiple external and internal stakeholders.
• KPIs focus and overseeing placements that drive sustainable employment.
• Belief in atWork Australia's purpose and being part of the family.
• Hold a current Drivers Licence.

Responsibilities

• Ensuring team KPIs and contractual obligations are met and exceeded.
• Establishing and communicating clear direction for the effective operations of your team across various locations.
• Developing and maintaining a culture of performance across the business.
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth.
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager.
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Skills

Team leadership

Management

Customer service

KPI management

Stakeholder liaison

Driver's license

Job description

Job Description

As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.

A day in the life of a Service Manager may include:

• Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
• Establishing and communicating clear direction for the effective operations of your team across various locations;
• Developing and maintaining a culture of performance across the business;
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Qualifications

Attributes and Experience:

• Experience in customer service or a client facing role;
• Experience in management and leading a team;
• Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges;
• Happy and confident liaising with multiple external and internal stakeholders;
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
• Hold a current Drivers Licence.

Additional Information

We believe in supporting you, so you can support others. Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Leadership development & career pathways across MedHealth
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• Roadside assistance
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.