Service Manager

SmartRecruiters, Inc.; Waterloo; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

12 Weeks Paid Parental Leave

Wellbeing initiatives

Employee Assistance Program (EAP)

Salary packaging

Roadside assistance

Fitness Passport

Job summary

atWork Australia seeks a Service Manager to lead and coach a thriving team of employment professionals across multiple locations in New South Wales. You will drive KPI performance and ensure contractual obligations are met, while fostering a culture of high performance and integrity.

Collaborate with external and internal stakeholders, manage monthly financial reporting and forecasting, and uphold governance and client-focused service delivery.

Qualifications

• Experience in customer service or a client facing role.
• Experience in management and leading a team.
• Confident liaising with multiple external and internal stakeholders.
• Hold a current Drivers Licence.

Responsibilities

• Ensure KPI targets and contractual obligations are met and exceeded.
• Establish clear direction for operations across multiple locations.
• Develop and maintain a culture of performance across the business.
• Provide leadership, supervision, coaching and growth opportunities for the team.
• Provide timely monthly financial reporting and forecasting as directed.
• Be accountable for business risk, governance and financial performance.
• Foster a client-focused environment and service excellence.

Skills

Customer service

Team leadership

Stakeholder liaison

KPI driven

Job description

Have you ever thought, "I want the work I do to be meaningful"?
At atWork Australia, that's exactly what you'll find because we believe work's for everyone.

We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.

We believe work has the power to transform lives and we're passionate about helping people realise their potential.

You must be an Australian Citizen or Permanent Resident at the time of applying.

Job Description

As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.

A day in the life of a Service Manager may include:

• Ensuringteam Key Performance Indicators and contractual obligations are consistently met and exceeded;
• Establishing and communicatingclear direction for the effective operations of your team across various locations;
• Developing and maintaining a culture of performance across the business;
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
• Providingtimely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Qualifications

Attributes and Experience:

• Experience in customer service or a client facingrole;
• Experience in management and leading a team;
• Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges;
• Happy and confident liaising with multiple external and internal stakeholders;
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
• Hold a current Drivers Licence.

Additional Information

We believe in supporting you, so you can support others.
Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• Roadside assistance
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.