Service Manager

Remote Control Technologies Pty Ltd; Perth; On-site; AUD 120,000 - 150,000; Full time

Job summary

Remote Control Technologies Pty Ltd in Perth is seeking an experienced Service Manager to lead the Perth Service team and drive safe, high-quality field service delivery.

You will manage budgets, coordinate field resources and mentors technicians while building strong customer partnerships to deliver outcomes that support business growth.

Qualifications

• Engineering background with hands-on maintenance and service delivery experience.
• Experience leading field service teams in mining, automation or mobile equipment.
• Strong planning, scheduling and customer-focused delivery with safety emphasis.

Responsibilities

• Lead the Perth Service team to deliver outstanding customer service.
• Promote a proactive safety culture and ensure regulatory compliance.
• Develop and maintain strong client relationships with regular site visits.
• Manage department budgets, forecasts and financial performance.
• Coordinate logistics and scheduling to maximise efficiency of field work.
• Support technicians with technical guidance and escalation management.
• Ensure adequate resourcing of parts, equipment and personnel.
• Mentor Field Service Technicians and drive continuous improvement.

Skills

Leadership

Customer service

Field service management

Scheduling & planning

Budgeting

Communication

Safety compliance

Education

Electrical/Mechanical Engineering degree

Job description

RCT-Powered by Epiroc is a world-leading Smart Technology company with a long and successful history supporting the mining and industrial sectors. We deliver innovative Automation, Remote Control and Fleet Management solutions that help our customers improve productivity, profitability and safety across their operations.

With a global footprint and a reputation for innovation, we are looking for an experienced Service Manager to lead our Perth Service team and play a critical role in delivering exceptional customer outcomes.

About the Role

As the Service Manager, you will be responsible for the day-to-day management of service delivery and technical support across the Perth Branch. You will lead a team of Field Service Technicians, maintain strong customer relationships, and ensure all installations, maintenance and support activities are delivered safely, efficiently and to the highest standard.

This is a hands-on leadership role where you will work closely with customers, technicians, sales teams and internal stakeholders to drive operational excellence, customer satisfaction and business growth.

Key Responsibilities

• Lead and manage the Perth Service team to deliver outstanding customer service outcomes
• Promote and maintain a proactive safety culture, ensuring compliance with company and customer safety requirements
• Develop and maintain strong customer relationships through regular site visits and engagement
• Manage department budgets, forecasts and financial performance
• Drive a positive customer-focused culture across the service team
• Plan and schedule field service resources to support current and future workloads
• Support technicians with technical guidance, problem solving and escalation management
• Ensure jobs are appropriately resourced with parts, equipment and personnel
• Coordinate logistics, scheduling and job planning activities to maximise efficiency
• Assist with the preparation of service quotations and cost estimates
• Maintain service quality standards and implement continuous improvement initiatives
• Support the development, mentoring and performance management of Field Service Technicians
• Work closely with Sales teams to identify opportunities for additional customer support and business growth

About You

To be successful in this role, you will bring a strong technical background combined with proven leadership and customer service experience.

You will have:

• Electrical, Electronics or Mechanical Engineering background
• Significant experience within field service, maintenance or technical support environments
• Strong understanding of mining technology, automation or mobile equipment systems
• Proven ability to lead, mentor and motivate technical teams
• Strong planning, scheduling and resource coordination capabilities
• Exceptional written and verbal communication skills
• The ability to remain calm and solutions-focused in high-pressure situations
• Strong commercial awareness and experience managing service delivery performance
• A commitment to safety, quality and continuous improvement

Why Join RCT?

• Join a global leader in mining technology and automation
• Work with innovative products and industry-leading solutions
• Lead a highly skilled and dedicated service team
• Be part of a collaborative and supportive culture
• Opportunity to influence business performance and customer success
• Competitive remuneration package and career development opportunities
• Work for a company that genuinely values innovation, safety and people

If you're an experienced technical leader who thrives on delivering exceptional customer outcomes and developing high-performing teams, we would love to hear from you.