Service Manager

Brandt Tractor; Maffra; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Laptop & phone

Bonuses

Training & development

Leadership role

Career progression

Employee assistance

Job summary

Brandt Tractor's Maffra branch is seeking a Service Manager to lead the day-to-day operations of the Service Department, ensuring exceptional customer service, efficiency and team performance.

You will develop, enforce and monitor service processes, set annual goals and budgets, oversee warranty claims, schedule work, review orders, and manage tools and vehicles. Join a global company that offers training, progression and a supportive culture.

Qualifications

• Strong written and verbal communication abilities.
• Sound mechanical knowledge relevant to service operations.
• Experience in operations and service management is beneficial.
• Leadership experience with teams focused on customer outcomes.

Responsibilities

• Lead day-to-day Service Department operations to ensure excellent customer service and efficiency.
• Develop, communicate, enforce and monitor service processes to satisfy customers.
• Create annual Service Department goals and budget aligned with company objectives.
• Submit warranty and Product Improvement Program claims within required timeframes.
• Schedule and assign jobs and work areas based on staff skills.
• Review work orders for completeness before billing and ensure tools/assets are well maintained.
• Recruit, staff and develop employees reporting to this role.

Skills

Communication skills

Mechanical knowledge

Operations management

People leadership

Team leadership

Customer focus

Job description

Our Maffra branch is looking for an exceptional individual to join our service department as a Service Manager.

What we offer:

• Company Vehicle, laptop, and phone
• Competitive Salary with Monthly and Yearly Bonuses
• Ongoing Training & Professional Development
• Leadership role with real impact on branch performance
• Career advancement opportunities within a global company
• Supportive team culture and great working environment
• Employee Assistance Program

About the role:

As Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance.

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

About you:

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

• Sound mechanical knowledge.
• Excellent written and verbal communication skills.
• Operations and management experience would be beneficial.
• People leadership experience would be beneficial.
• Highly motivated to provide a clean, safe and efficient service department.
• Able to build and lead teams that are customer focused and deliver real value.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.