Customer Support Advisor

Brandt Tractor; Maffra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Independent work with team support

Growth opportunities

Ongoing training and development

Advancement opportunities

Employee Assistance Program

Job summary

Brandt is seeking a Customer Support Advisor for our Maffra Branch to proactively engage customers about Brandt parts and services, ensuring a seamless service experience.

You will conduct outbound calls, meet sales targets, and help customers identify their parts and service needs while coordinating with the service team for appointments and CRM record-keeping. Stay updated on product releases and industry trends.

Qualifications

• Knowledge of heavy equipment parts and agriculture industry.
• Sales experience in a similar role preferred.
• Experience building rapport with customers.
• Results-driven with sales targets.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Capability to travel within the territory and work flexible hours.
• Valid driver’s license with clean record.

Responsibilities

• Conduct outbound calls to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets relating to parts and service sales.
• Assist customers in identifying parts and service needs.
• Provide pricing and service options for Brandt parts.
• Collaborate with service team to schedule appointments.
• Allocate resources efficiently for service delivery.
• Explain the importance of routine maintenance and recommend services.
• Maintain CRM records of interactions and orders.
• Follow up to ensure satisfaction and build relationships.
• Stay updated on Brandt product releases and industry trends.

Skills

Heavy equipment parts knowledge

Sales experience

Customer service

Results-driven

Time management

Teamwork

Willing to travel

Valid driver’s license

Job description

Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Maffra Branch.

What we offer:

• Attractive remuneration package.
• Work independently with the support of a team.
• Opportunity to be pivotal in the growth and success of our Business.
• Ongoing Training & Development.
• Advancement Opportunities.
• Employee Assistance Program.

About the role:

You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
• Maintain accurate records of customer interactions, orders, and service history in our CRM system.
• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

About you:

If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

• Extensive knowledge of heavy equipment parts, operations and agriculture industry.
• Previous Sales experience in similar role preferred.
• Experience in building rapport and maintaining positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Capability to travel within the territory and work flexible hours.
• A valid driver’s license and clean driver’s record are required.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.