Service Manager

Ecolab; Liverpool City Council; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health and wellbeing subsidy

Additional annual leave option and MY

Bonus and incentive programs

Staff product discounts

Ecolab holiday house in Lake Taupo NZ

Employee stock purchase plan

Flexible working arrangements

Job summary

Ecolab is seeking a Service Manager for a 12-month fixed-term contract to oversee installations, troubleshooting, and upgrades of hospitality, aged care and health care equipment across NSW. You will lead project installations, manage costs, train staff, and provide escalated technical support on our ware washing, laundry and housekeeping equipment.

Strong communication and a hands-on approach are essential.

Qualifications

• Previous technical project management experience.
• Hands-on approach to service delivery.
• Strong communication and interpersonal skills to work with internal/external stakeholders.

Responsibilities

• Project manage the installation of Institutional equipment with internal/external teams, ensuring timely delivery.
• Complete pre-install surveys and determine project costs and BOMs.
• Ensure accuracy of project cost estimates vs actual costs.
• Provide training to Territory Managers & customers on new systems.
• Provide escalated technical support across servicing and maintenance of equipment and software.
• Collaborate with internal teams to create customer presentations and organize trials.

Skills

Project management

Electrical background

Mechanical trades

Communication skills

Job description

As our Service Manager in our 12 month FTC role, you will be part of our Institutional Division where you will be responsible for the overall management of installations, troubleshooting and the upgrading of our equipment across our Hospitality, Aged and Health Care customers within NSW. You will be providing value through key project installations of our Ware Washing, Laundry and Housekeeping equipment on site as well as providing escalated troubleshooting and maintenance support.

This is a pivotal role where the successful applicant will proactively identify and respond to known equipment failures, determine cost estimates and support our internal team through the implementation of service improvements to our customer operations. This role provides an excellent challenging opportunity for a motivated and results focused person with excellent communication skills to further develop their career.This role involves frequent travel and overnight trips to customer sites across the NSW territory.

Youwill be responsible for:

Project manage the installation of our Institutional equipment in partnership with our internal and external installation teams, identifying project priorities and managing service requests to ensure commitments are delivered on time

Complete pre-Installation surveys and determine project costs and Bill of Material lists for project planning

Ensuring the accuracy of project cost estimates vs actual project costings

Provide training to internal Territory Managers & Customers on newly installed systems.

Provide escalated technical support, across the servicing and maintenance of our equipment and software

Work closely with our internal teams to create and deliver customer presentations on new systems and equipment, as well as organising customer trials

To be successful in this role, you will ideally have:

A background in electrical work, plumbing or a mechanical trade would be advantageous

Previous technical project management experience

A hands-on approach to service delivery

Possess a high level of communication and interpersonal skills to build and maintain professional relationships with our internal and external stakeholders

Some of the benefits you could enjoy:

Health and Wellbeing Subsidy of $250 per year

Purchased Additional Annual Leave option and MY Days bonus leave program

Rewarding Bonus and Incentive programs

Attractive Staff Product Discounts

Access to the Ecolab holiday house in Lake Taupo NZ

Employee Stock Purchase Plan

Flexible working arrangements

About Ecolab:

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services.Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.

In line with Health department regulations for the clients serviced in this role, you must be fully Covid-19 vaccinated to be considered for this role.

Get social with us:

If you would like to find out more about us, please find out more athttps://en-au.ecolab.com/