Service Manager

D2B Groups; Horsham; In loco; AUD 136.000 - 166.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision Insurance

401k with Company Match

Holidays and PTO

Descrizione del lavoro

D2B Groups is partnering with a heavy equipment dealership to fill a Service Manager role. This person will lead the service department and drive shop performance, profitability, and customer satisfaction.

The right candidate has 5+ years in heavy-duty service with 2+ years in supervision, strong diesel, driveline, hydraulics and diagnostics knowledge, and experience with shop management software.

Competenze

• 5+ years in heavy-duty truck or equipment service.
• 2+ years supervising a shop or service team.
• Proven record of managing a department budget and hitting labor, productivity and gross profit targets.
• Experience with dealer or shop management software.

Mansioni

• Improve shop performance and productivity.
• Manage financial performance and budget.
• Provide excellent customer service.
• Lead people and teams.
• Manage parts and vendor partnerships.

Conoscenze

Diesel engines

Drivetrains

Hydraulics

Electrical systems

Electronic diagnostics

Formazione

High school diploma or GED

Strumenti

Shop management software

Descrizione del lavoro

D2B Groups is partnering with a heavy equipment dealership who are in need of a talented Service Manager.

They own shop safety, technician productivity, repair quality, uptime for customer and company units, and the department's profit. They manage technicians, service advisors and shop support staff. They also act as the main service contact for key customers and OEM partners.

Key Responsibilities Include:

• Shop Performance
• Financial Performance
• Customer Service
• People Leadership
• Parts and Vendor Partnership

• 5+ years in heavy-duty truck or equipment service, including 2+ years supervising a shop or service team.
• Strong hands-on knowledge of diesel engines, drivetrains, hydraulics, electrical
• systems and electronic diagnostics.
• Proven record of managing a department budget and hitting labor, productivity and gross profit targets.
• Experience with dealer or shop management software
• Clear communication with customers, technicians and senior leaders.
• High school diploma or GED.
• Valid driver's license with a clean driving record.

• - $105k Base + Bonus
• - Medical, Dental, Vision Insurance
• - 401k with Company Match
• - Holidays and PTO