State Service Manager: Lead Elite Truck Service

CJD Equipment; Perth; On-site; AUD 160,000 - 190,000; Full time

Job summary

CJD Equipment seeks an experienced State Service Manager to lead CJD Trucks in Forrestfield, WA. This senior role oversees a large heavy-vehicle service department and aims to deliver exceptional customer service, safety, and quality while driving operational excellence and business growth.

The successful candidate will mentor a professional service team, manage call-outs and warranty processes, and partner with the General Manager to achieve strong CSI/NPS results and profitability.

Qualifications

• Senior leadership experience in a service/aftermarket environment.
• Proven ability to develop teams and drive customer satisfaction.
• Strong focus on safety, quality, and process improvement.

Responsibilities

• Lead and mentor a high-performing service team to deliver outstanding results.
• Drive efficient, profitable operation of the service department.
• Build strong stakeholder relationships across the business.
• Maintain safety-first culture and enforce best-practice workshop standards.
• Oversee warranty, compliance and continuous improvement activities.

Skills

Leadership

Customer service

People management

Strategic planning

Operational excellence

Job description

CJD Equipment seeks an experienced State Service Manager to lead CJD Trucks in Forrestfield, WA. This senior role oversees a large heavy-vehicle service department and aims to deliver exceptional customer service, safety, and quality while driving operational excellence and business growth.

The successful candidate will mentor a professional service team, manage call-outs and warranty processes, and partner with the General Manager to achieve strong CSI/NPS results and profitability.