Service Manager

RDO Equipment Co; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Leadership development

Career growth

Supportive team

Global Vermeer brand

Job summary

RDO Equipment Co in Melbourne is seeking a Service Manager to lead the Vermeer Service Department and drive service excellence across our workshop and field operations.

You will manage day-to-day operations, mentor a high-performing team, and ensure financial performance aligns with business objectives. This role requires strong leadership, Lean experience, and a passion for delivering exceptional customer outcomes while upholding safety and quality standards.

Qualifications

• Experience in service management and workshop operations or similar leadership roles.
• Demonstrated commercial and financial management expertise.
• Strong technical and industry understanding.
• Proven ability to lead, mentor and develop teams to achieve shared goals.
• Experience with Lean manufacturing, 5S or continuous improvement programs.
• Excellent communication, decision-making and stakeholder management skills.
• Focused on delivering outstanding customer experiences.
• Safety conscious, solutions oriented and growth minded.
• Proactive team player who takes ownership and drives results.
• Comfortable using business systems, reporting tools and computer applications.

Responsibilities

• Oversee the day-to-day operations and financial performance of the Service Department.
• Recruit, develop and retain a high-performing team of Service Technicians.
• Lead by example across the department, assisting with workforce planning, job coordination, team supervision and the achievement of key metric targets.
• Drive workshop presentation, customer engagement and service excellence by maintaining high standards of housekeeping, communication and operational execution.
• Manage warranty costs, workshop assets and departmental budgets inline with company expectations.
• Champion a strong safety culture and ensure compliance with company policies and procedures.
• Contribute to a culture of safety, innovation and continuous improvement.

Skills

Service management

Leadership

Lean manufacturing

5S

Financial management

Team development

Customer experience

Safety culture

Stakeholder management

Systems proficiency

Tools

Business systems

Reporting tools

Computer applications

Job description

Power Progress. Partner with Producers. GrowYour Career at RDO Equipment.

At RDO Equipment, we're not just aboutmachines, we're about people, progress, and purpose. Whether you're in theworkshop, on the road, or leading a team, your work helps power the industriesthat build and feed Australia.

We're looking for a passionate and experiencedService Manager to lead our Vermeer Service Department in Melbourne.

We're more than a leading equipment dealerrepresenting one of the world's most recognised industrial equipment brands,Vermeer. We're a people-first organisation built on respect, integrity, andteamwork. Our confidence stems from our robust branch network, premium brands,and the stability of a family-owned business grounded in strong values.

Why RDO Equipment?

• Work with people who connect, collaborate, and make an impacttogether
• Real career pathways and leadership development opportunities
• Be part of a supportive and inclusive team environment
• Work with leading global brand - Vermeer
• Drive operational excellence and influence business performance
• We celebrate wins, support each other, and build careers thatmatter

What You'll Be Doing

As a Service Manager, you will:

• Oversee the day-to-day operations and financial performance of the ServiceDepartment
• Recruit, develop and retain a high-performing team of ServiceTechnicians
• Lead by example across the entire department, assisting with workforce planning, job coordination, team supervision and the achievement of key metric targets.
• Drive workshop presentation, customer engagement and service excellence by maintaining high standards of housekeeping, communication and operational execution.
• Manage warranty costs, workshop assets and departmental budgets inline with company expectations
• Champion a strong safety culture and ensure compliance with companypolicies and procedures
• Contribute to a culture of safety, innovation and continuousimprovement

What We’re Looking For

We’re looking for someone who:

• Brings experience in service management, workshop operations or asimilar leadership role
• Has demonstrated commercial and financial management expertise
• Possesses a strong technical and industry understanding
• Has a proven ability to lead, mentor and develop teams to achieveshared goals
• Brings experience with Lean manufacturing, 5S or continuousimprovement programs
• Has excellent communication, decision‑making and stakeholdermanagement skills
• Is focused on delivering outstanding customer experiences
• Is safety conscious, solutions focused and ready to grow
• A proactive team player who takes ownership and drives results
• Is confident using business systems, reporting tools and computerapplications

Who is RDO?

RDO provides specialist sales and aftersalessupport to customers across industries including agriculture, roads and civilinfrastructure, earthmoving, environmental resource management, mining andforestry.

At RDO, our values are the foundationofeverything we do. We partner with our people, build customers for life, createopportunities, act with integrity, and play to win. We're committed tofostering a workplace where everyone feels seen, heard, and valued. We welcomepeople of all backgrounds, experiences, and perspectives. Diversity drivesinnovation and inclusion fuels success.