Service Logistics Coordinator: Tools & Repairs

Hilti Australia; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + super + bonus

5 weeks annual leave

Leave loading 17.5%

Onboarding and development

Career progression

Converge EAP access

Inclusive team culture

Global company with internalLeadership

Job summary

Hilti Australia is seeking an AMS Coordinator to ensure efficient movement of tools through repair and service processes in our Sydney service centre. You’ll coordinate inbound/outbound shipments, manage receipts, and dispatch repaired tools while maintaining accurate inventory and documenting shipments.

You’ll collaborate with customers, technicians, and transport partners, address delivery issues, and contribute to continuous improvement for better service.

Qualifications

• Experience in logistics, warehouse operations, customer service, or service coordination.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Proactive, solutions-focused mindset.

Responsibilities

• Coordinate the inbound and outbound logistics of customer tools for repair and servicing.
• Manage incoming tool receipts and ensure accurate processing within service systems.
• Prepare and dispatch repaired tools to customers in a timely manner.
• Generate shipping documentation, consignment notes, and bills of lading.
• Maintain accurate inventory records and perform cycle counts to support inventory integrity.
• Liaise with customers, service technicians, and transport providers to ensure smooth service delivery.
• Monitor service workflows and proactively resolve delivery or logistics issues.
• Support continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Maintain a clean, safe, and organized operational environment.
• Act as a key point of contact within the service centre, providing support and guidance across daily operations.

Skills

Logistics coordination

Warehouse operations

Customer service

Service coordination

Attention to detail

Time management

Communication

Stakeholder management

Inventory systems

Microsoft Office

Forklift licence

Tools

Inventory systems

Microsoft Office

Job description

Hilti Australia is seeking an AMS Coordinator to ensure efficient movement of tools through repair and service processes in our Sydney service centre. You’ll coordinate inbound/outbound shipments, manage receipts, and dispatch repaired tools while maintaining accurate inventory and documenting shipments.

You’ll collaborate with customers, technicians, and transport partners, address delivery issues, and contribute to continuous improvement for better service.