Customer Service & Quotations Specialist

Hatch; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Hilti Group in Seven Hills, NSW, is seeking a Customer Service Coordinator intern to strengthen customer relationships by managing quotations and AMS operations that enhance service levels and value. The role emphasizes end-to-end repair journey excellence and proactive customer communication.

Key responsibilities include quotation processing, customer and internal stakeholder communication, and supporting service objectives such as trade-ins and campaigns, with a focus on delivering outstanding

Qualifications

• Role is a Customer Service Coordinator intern-level position within Hilti Group.
• Involves managing quotations, AMS operations, and customer communications.

Responsibilities

• Process daily repair-related quotations and related customer communications.
• Provide technical and product advice to customers and internal stakeholders.
• Support channels partners on service objectives; quotation reduction, trade-ins and campaigns.

Job description

Hilti Group in Seven Hills, NSW, is seeking a Customer Service Coordinator intern to strengthen customer relationships by managing quotations and AMS operations that enhance service levels and value. The role emphasizes end-to-end repair journey excellence and proactive customer communication.

Key responsibilities include quotation processing, customer and internal stakeholder communication, and supporting service objectives such as trade-ins and campaigns, with a focus on delivering outstanding