Service Integration Lead - Gladstone/Rockhampton

Be Recruitment; Rockhampton Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Pool vehicle for work-related travel

Meal and entertainment allowance

Not-for-profit salary packaging

Job summary

Wellways is recruiting a Service Integration Lead to oversee Carer Gateway services across Rockhampton and Gladstone. You will lead a small multidisciplinary team, coordinate service delivery, and build regional partnerships to improve access to support for unpaid carers.

The role focuses on strong stakeholder engagement, culturally safe service delivery, and travel across the service area to ensure local needs are met.

Qualifications

• Experience leading multidisciplinary community or human services teams.
• Knowledge of carer, mental health, disability, family support or related services.
• Strong coaching, performance management and staff-development skills.
• Experience delivering services against contractual requirements and KPIs.
• Demonstrated community engagement and stakeholder-management capability.
• The ability to establish regional partnerships and sustainable referral pathways.
• A commitment to culturally safe, inclusive and person-centred service delivery.
• Confidence working autonomously across a broad regional catchment.
• The capacity to undertake regular travel between communities.

Responsibilities

• Lead, coach and develop a multidisciplinary team of approximately six employees.
• Oversee safe, inclusive and person-centred Carer Gateway services.
• Monitor performance against contractual requirements and program KPIs.
• Coordinate service delivery across the Rockhampton and Gladstone catchment.
• Build productive partnerships with health, community and government stakeholders.
• Develop local referral networks and improve community awareness.
• Strengthen engagement with underrepresented and geographically dispersed carers.
• Support Wellways’ Wonders in the Community locations and activities.
• Manage an operational and program budget of approximately $50,000.
• Travel across the service area to support partnerships, visibility and service integration.

Job description

Service Integration Lead - Gladstone/Rockhampton

Service Integration Lead – Carer Gateway Service area: Rockhampton and Gladstone

Employment type: Full-time, fixed-term contract until 30 June 2027 (+possible extension)
Classification: SCHADS Award Level 6

Be Recruitment is proud to be partnering with Wellways to strengthen carer support across regional Central Queensland.

Wellways is seeking an experienced and community-focused leader to oversee the delivery and integration of Carer Gateway services across Rockhampton and Gladstone.

Carer Gateway is an Australian Government-funded program providing free support to unpaid carers - people who care for a family member, partner or friend living with disability, a medical condition, mental illness, alcohol or other drug concerns, or age-related frailty.

This role offers the opportunity to lead a multidisciplinary team, strengthen regional partnerships and improve access to support for carers across diverse communities.

The opportunity

As Service Integration Lead, you will oversee a team of approximately six employees delivering services including:

• Counselling
• Coaching
• Community engagement and service awareness
• Connections and referrals to other appropriate supports

The opportunity

As Service Integration Lead, you will oversee a team of approximately six employees delivering services including:

• Counselling
• Coaching
• In-person peer support
• Community engagement and service awareness
• Connections and referrals to other appropriate supports

You will lead the integration of Carer Gateway services across Rockhampton, Gladstone and surrounding communities, ensuring the service is visible, accessible and responsive to local needs.

An important part of the role will be building relationships with hospitals, health services, community organisations and local providers. You will create referral pathways, identify opportunities for collaboration and increase awareness of the support available to unpaid carers.

The position has a particular focus on reaching people who may experience barriers to accessing traditional services, including young carers, LGBTQIA+ carers, carers from culturally and linguistically diverse backgrounds, and people living in regional or more isolated communities.

Regional travel will be required, with a pool vehicle available for work-related travel.

Key responsibilities

• Lead, coach and develop a multidisciplinary team of approximately six employees
• Oversee safe, inclusive and person-centred Carer Gateway services
• Monitor performance against contractual requirements and program KPIs
• Coordinate service delivery across the Rockhampton and Gladstone catchment
• Build productive partnerships with health, community and government stakeholders
• Develop local referral networks and improve community awareness
• Strengthen engagement with underrepresented and geographically dispersed carers
• Support Wellways’ Wonders in the Community locations and activities
• Manage an operational and program budget of approximately $50,000
• Travel across the service area to support partnerships, visibility and service integration

About you

This role will suit an experienced leader who is equally comfortable supporting a team, managing service performance and representing an organisation across a regional community.

You are likely to bring

• Experience leading multidisciplinary community or human services teams
• Knowledge of carer, mental health, disability, family support or related services
• Strong coaching, performance management and staff-development skills
• Experience delivering services against contractual requirements and KPIs
• Demonstrated community engagement and stakeholder-management capability
• The ability to establish regional partnerships and sustainable referral pathways
• A commitment to culturally safe, inclusive and person-centred service delivery
• Confidence working autonomously across a broad regional catchment
• The capacity to undertake regular travel between communities

What is offered

• SCHADS Award Level 6 remuneration+ super
• Not-for-profit salary packaging
• Meal and entertainment allowance of approximately $2,600
• Pool vehicle for work-related travel
• The opportunity to lead and develop a multidisciplinary team
• A role with genuine scope to improve access to support for carers across regional communities