Mount Isa Team Leader

Wellways Australia; Ipswich City; On-site; AUD 85,000 - 102,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal and Entertainment allowance via 0

Leave loading 17.5%

Paid parental leave after 12 months

Employee Assistance Program

Job summary

Wellways Australia in Mount Isa leads the Carer Gateway Services, overseeing day-to-day operations from the Mount Isa Carer Hub. You will coach Carer Hub Navigators and coordinate local service delivery to ensure safe, high-quality, carer-centered outcomes.

Based at Mount Isa Carer Hub, you will build strong community links with carers, partners and service providers, while promoting inclusion, resilience and advocacy through culturally safe practice.

Qualifications

• Tertiary qualification in a relevant discipline or equivalent relevant experience.
• Experience working within carer, mental health, community, disability or health sectors.
• Strong communication, relationship-building and problem-solving skills with understanding of the local community.
• Understanding of relevant government policy and directions in carer services and reform.
• Proficiency in Microsoft Office and other relevant digital systems.
• Current valid Driver’s License and ability to undertake travel.
• Current Working with Children Check and NDIS Worker Screening Check.
• Right to Work within Australia and 100 points of ID.
• Satisfactory National Police Records Check (valid within the last 12 months).
• NDIS Worker Orientation Module Certificate.
• Available to participate in out of hours activities as required.

Responsibilities

• Lead the day-to-day delivery of Carer Gateway Services in Mount Isa, with operational leadership and coaching.
• Coordinate local operations, workforce coverage and service demand while ensuring safe, high-quality and carer-centred outcomes.
• Build strong local community connections with carers, organisations, service providers and referral partners.
• Promote carer resilience, inclusion, connection and advocacy using culturally safe approaches.
• Provide people leadership, communication and problem-solving to deliver connected, inclusive services.

Skills

People leadership

Communication

Relationship building

Problem solving

Microsoft Office

Education

Tertiary qualification in a relevant discipline

Tools

Microsoft Office

Job description

• Full-Time (10 months) based at our Mount Isa Carer Hub
• Build stronger community connections and outcomes for carers
• $51.00 - 53.31 phr (SCHADS Level 5B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

Your next opportunity:

Lead the day-to-day delivery of Carer Gateway Services in Mount Isa, where you’ll have the opportunity to make a visible impact through operational leadership, coaching and support of Carer Hub Navigators. Working closely with the Service Integration Lead, you’ll play a key role in coordinating local operations, workforce coverage and service demand while ensuring safe, high-quality and carer-centred outcomes.

A key part of your role will be building strong local community connections. You’ll engage with carers, community organisations, service providers and referral partners to strengthen support networks, improve access and ensure services reflect the needs of the local community. You’ll also contribute to initiatives that promote carer resilience, inclusion, connection and advocacy, using culturally safe and strengths based approaches.

Based on site at the Mount Isa Carer Hub, this is an opportunity to make a genuine difference in the lives of unpaid carers across the region. You’ll bring confident people leadership, strong communication, relationship building and problem solving skills, together with a sound understanding of community development and a commitment to delivering connected, inclusive and responsive services.

You come with:

• Tertiary qualification in a relevant discipline (e.g., social science, community services, health or human services) or a related discipline and/or equivalent relevant experience
• Demonstrated experience working within one or more of the carer, mental health, community, disability or health sectors.
• Strong communication, relationship-building and problem-solving skills, along with an understanding of the local community.
• Understanding of relevant government policy and directions in carer services and reform.
• Proficiency in Microsoft Office and other relevant digital systems.

Your compliance experience:

• Current valid Driver’s License and the ability to undertake travel for the role
• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia and 100 points of ID
• Satisfactory National Police Records Check (valid within the last 12 months)
• NDIS Worker Orientation Module Certificate
• Available to participate in ‘out of hours’ activities as required

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways

Contract End Date

30/06/2027

Culture

We’re passionate about ourwork, whichis enjoyable, challenging and rewarding.Allofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

04/10/2026