Regional Service Integration Lead - Carer Gateway

Be Recruitment; Rockhampton Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Pool vehicle for work-related travel

Meal and entertainment allowance

Not-for-profit salary packaging

Job summary

Wellways is recruiting a Service Integration Lead to oversee Carer Gateway services across Rockhampton and Gladstone. You will lead a small multidisciplinary team, coordinate service delivery, and build regional partnerships to improve access to support for unpaid carers.

The role focuses on strong stakeholder engagement, culturally safe service delivery, and travel across the service area to ensure local needs are met.

Qualifications

• Experience leading multidisciplinary community or human services teams.
• Knowledge of carer, mental health, disability, family support or related services.
• Strong coaching, performance management and staff-development skills.
• Experience delivering services against contractual requirements and KPIs.
• Demonstrated community engagement and stakeholder-management capability.
• The ability to establish regional partnerships and sustainable referral pathways.
• A commitment to culturally safe, inclusive and person-centred service delivery.
• Confidence working autonomously across a broad regional catchment.
• The capacity to undertake regular travel between communities.

Responsibilities

• Lead, coach and develop a multidisciplinary team of approximately six employees.
• Oversee safe, inclusive and person-centred Carer Gateway services.
• Monitor performance against contractual requirements and program KPIs.
• Coordinate service delivery across the Rockhampton and Gladstone catchment.
• Build productive partnerships with health, community and government stakeholders.
• Develop local referral networks and improve community awareness.
• Strengthen engagement with underrepresented and geographically dispersed carers.
• Support Wellways’ Wonders in the Community locations and activities.
• Manage an operational and program budget of approximately $50,000.
• Travel across the service area to support partnerships, visibility and service integration.

Job description

Wellways is recruiting a Service Integration Lead to oversee Carer Gateway services across Rockhampton and Gladstone. You will lead a small multidisciplinary team, coordinate service delivery, and build regional partnerships to improve access to support for unpaid carers.

The role focuses on strong stakeholder engagement, culturally safe service delivery, and travel across the service area to ensure local needs are met.