Mount Isa Team Leader

Wellways; Mount Isa City; On-site; AUD 70,000 - 73,000; Full time

Benefits offered by this job

Salary packaging

Leave loading

Paid parental leave

Employee Assistance Program

Job summary

Wellways in Mount Isa is seeking a capable leader to drive the day-to-day delivery of Carer Gateway Services from the Mount Isa Carer Hub. You will coach and support Carer Hub Navigators, coordinate local operations, and ensure safe, high-quality, carer-centred outcomes in partnership with the Service Integration Lead.

You will build strong local connections with carers, community organisations, service providers and referral partners to strengthen support networks and reflect local needs.

Qualifications

• Tertiary qualification in social sciences, health, or related field, or equivalent experience.
• Experience in carer, mental health, disability, or health sectors.
• Strong communication and relationship-building skills; local community understanding.
• Knowledge of government policy in carer services.
• Proficiency with Microsoft Office and digital systems.

Responsibilities

• Lead day-to-day delivery of Carer Gateway Services in Mount Isa.
• Coach and support Carer Hub Navigators; coordinate operations and workforce.
• Engage with carers, service providers and referral partners to strengthen networks.
• Contribute to carer resilience, inclusion, and advocacy initiatives.
• Ensure high-quality, inclusive, carer-centred outcomes.

Skills

People leadership

Communication skills

Relationship-building

Problem-solving

Education

Tertiary qualification in social science/health or related field

Tools

Microsoft Office

Job description

• Full-Time (10 months) based at our Mount Isa Carer Hub
• Build stronger community connections and outcomes for carers
• $51.00 - 53.31 phr (SCHADS Level 5B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

Lead the day-to-day delivery of Carer Gateway Services in Mount Isa, where you'll have the opportunity to make a visible impact through operational leadership, coaching and support of Carer Hub Navigators. Working closely with the Service Integration Lead, you'll play a key role in coordinating local operations, workforce coverage and service demand while ensuring safe, high-quality and carer-centred outcomes.

A key part of your role will be building strong local community connections. You'll engage with carers, community organisations, service providers and referral partners to strengthen support networks, improve access and ensure services reflect the needs of the local community. You'll also contribute to initiatives that promote carer resilience, inclusion, connection and advocacy, using culturally safe and strengths based approaches.

Based on site at the Mount Isa Carer Hub, this is an opportunity to make a genuine difference in the lives of unpaid carers across the region. You'll bring confident people leadership, strong communication, relationship building and problem solving skills, together with a sound understanding of community development and a commitment to delivering connected, inclusive and responsive services.

You come with:

• Tertiary qualification in a relevant discipline (e.g., social science, community services, health or human services) or a related discipline and/or equivalent relevant experience
• Demonstrated experience working within one or more of the carer, mental health, community, disability or health sectors.
• Strong communication, relationship-building and problem-solving skills, along with an understanding of the local community.
• Understanding of relevant government policy and directions in carer services and reform.
• Proficiency in Microsoft Office and other relevant digital systems.

Your compliance experience:

• Current valid Driver's License and the ability to undertake travel for the role
• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia and 100 points of ID
• Satisfactory National Police Records Check (valid within the last 12 months)
• NDIS Worker Orientation Module Certificate
• Available to participate in 'out of hours' activities as required

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program