Carer Gateway: Service Integration & Outreach Lead

Be Recruitment Group; Gold Coast City; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

SCHADS Level 6 remuneration

Not-for-profit salary packaging

Meal and entertainment allowance

Pool vehicle for work-related travel

Job summary

Wellways in Nerang, Gold Coast, seeks a Service Integration Lead to oversee a team delivering Carer Gateway services. This pivotal role focuses on integrating counselling, coaching, peer support, and community engagement to create a visible, welcoming hub for carers.

The role combines leadership, relationship-building, and travel across the service area, supporting culturally safe and person-centred practice. Fixed-term until 30 June 2027 with SCHADS Level 6 remuneration.

Qualifications

• Experience leading multidisciplinary teams within community or human services.
• Knowledge of carer, mental health, disability, family support or related services.
• Strong coaching, performance management and team-development capability.
• Experience working with contractual requirements, service outcomes and KPIs.
• Well-developed community engagement and stakeholder relationship skills.
• The ability to develop referral networks and increase program visibility.
• A commitment to culturally safe, inclusive and person-centred practice.
• Confidence working autonomously and representing a service within the community.
• Capacity to undertake travel across the relevant service area.

Responsibilities

• Lead, coach and support a multidisciplinary team of approximately six employees.
• Oversee high-quality, inclusive and person-centred service delivery.
• Manage performance against contractual requirements and program KPIs.
• Build strong local partnerships and sustainable referral pathways.
• Increase community awareness of Carer Gateway services.
• Strengthen engagement with underrepresented and harder-to-reach carer communities.
• Support community activities, including Wellways’ Wonders in the Community initiatives.
• Manage an operational and program budget of approximately $50,000.
• Undertake local and regional travel for stakeholder engagement and service integration.

Skills

Leadership

Multidisciplinary teams

Coaching

Stakeholder engagement

Community development

KPIs

Travel readiness

Tools

Budget management

Job description

Wellways in Nerang, Gold Coast, seeks a Service Integration Lead to oversee a team delivering Carer Gateway services. This pivotal role focuses on integrating counselling, coaching, peer support, and community engagement to create a visible, welcoming hub for carers.

The role combines leadership, relationship-building, and travel across the service area, supporting culturally safe and person-centred practice. Fixed-term until 30 June 2027 with SCHADS Level 6 remuneration.