Automotive Service Data & Growth Analyst (Power BI)

Mazda; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

New car discounts

Discounted lease car

Annual leave loading 17.5%

Weekend loan cars

Uniform allowance

Onsite café

Ongoing learning

Wellness programs

Job summary

Mazda Australia is seeking a Service Development Analyst to ensure the accuracy, integrity and performance of national dealer service data. You’ll work across teams to enhance data quality, drive service retention and deliver insights that inform decision-making and business growth.

This full-time role sits at the Mulgrave office, focusing on data management, dashboards, dealer communications and program oversight to support revenue growth and operational excellence.

Qualifications

• A tertiary qualification in business, IT or related discipline.
• 3+ years’ experience in a similar analytical or business support role.
• Strong data management and reporting skills with Power BI and Excel.
• Excellent attention to detail and stakeholder management.

Responsibilities

• Act as the primary contact for service programs, supporting dealers and internal stakeholders with guidance and revenue initiatives.
• Manage the Inactive Service Offers Program and dealer inactive calls with data analysis and monthly reporting.
• Monitor dealer performance and engagement through Mazda Guild rankings and reporting; prepare updates.
• Coordinate new dealer appointments and transfers; support service marketing campaigns and POS stock.
• Maintain dealer service data; perform data extraction and build Power BI dashboards.
• Oversee ISDT and Maestro programs, including monitoring, maintenance, training and documentation.

Skills

Power BI

Excel

Data analysis

Stakeholder management

Attention to detail

Education

Tertiary qualification in business/IT

Tools

Power BI

Excel

Job description

Mazda Australia is seeking a Service Development Analyst to ensure the accuracy, integrity and performance of national dealer service data. You’ll work across teams to enhance data quality, drive service retention and deliver insights that inform decision-making and business growth.

This full-time role sits at the Mulgrave office, focusing on data management, dashboards, dealer communications and program oversight to support revenue growth and operational excellence.