IT Support Manager

Mazda Australia Pty Ltd; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company car

Fuel card

Car discounts

Lease program

Annual leave loading

Weekend loan cars

Uniform allowance

Onsite café

Wellness programs

Learning & development

Employee discounts

Job summary

Mazda Australia Pty Ltd is seeking an IT Support Manager to drive a customer-focused service function and improve incident response times. Based onsite at our Mulgrave office, you will lead a team, manage vendors, and ensure reliable delivery of scheduled tasks.

The role emphasizes collaboration, continuous improvement and strong communication across internal and external stakeholders. Requirements include a Bachelor's degree in IT, 3+ years leading a Support team, and ITIL v3 certification.

Qualifications

• Bachelor's degree in IT or a related discipline (essential).
• At least 3 years' experience in leading a Support team.
• Certification and commercial experience in ITIL v3.
• Broad technical knowledge across end-user hardware and software, applications, mobility, networks and infrastructure.
• Attention to detail, planning and organisation skills.
• Vendor and stakeholder management skills.
• Strong communication skills, including the ability to negotiate and influence stakeholders.
• Company car and fuel card.
• New car discounts and participation in the discounted lease car program.
• 17.5% annual leave loading.
• Access to weekend loan cars, uniform allowance, onsite subsidised café and additional perks.
• Ongoing learning and development opportunities.
• Wellness programs throughout the year (skin checks, flu vaccinations, EAP and discounts)

Responsibilities

• Lead the Service Desk by overseeing incidents and service requests while continuously improving response and resolution times.
• Champion a customer-first approach by delivering excellent support to both internal and external partners.
• Streamlining processes, strengthening knowledge management and driving effective incident and problem resolution.
• Ensuring the smooth and timely running of batch jobs and scheduled tasks.
• Fostering a culture of continuous development by supporting the growth of the Support team.

Skills

Vendor management

Communication skills

Planning & organisation

Attention to detail

Team leadership

Education

Bachelor's degree in IT or related discipline

Tools

ITIL v3 certification

Job description

Make technology the easy part of everyone's day.

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to offering vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

We are looking for an IT Support Manager who can drive a customer-focused support function and deliver a high standard of service. You'll be responsible for overseeing incidents and service requests, improving response and resolution times and finding ways to make the Support team more efficient. You'll also lead continuous improvement, strengthen knowledge management and processes and ensure the reliable delivery of scheduled tasks and batch jobs.

This role requires a full-time (5 days a week) on-site presence at our Mulgrave office to foster collaboration, strengthen team connections, and ensure seamless support across the business.

Key Responsibilities include:

• Leading the Service Desk by overseeing incidents and service requests while continuously improving response and resolution times.
• Championing a customer-first approach by delivering excellent support to both internal and external partners.
• Streamlining processes, strengthening knowledge management and driving effective incident and problem resolution.
• Ensuring the smooth and timely running of batch jobs and scheduled tasks.
• Fostering a culture of continuous development by supporting the growth of the Support team.

About You:

You're an experienced IT Support leader with a proven track record of improving and transforming Support teams. You're a confident communicator who can bring people together, manage vendors and lead teams. You possess broad technical knowledge and strong planning, organisation and attention to detail.

To be successful, you will have:

• A completed Bachelor's degree in IT or a related discipline (essential)
• At least 3 years' experience in leading a Support team
• Certification and commercial experience in ITIL v3
• Broad technical knowledge across end-user hardware and software, applications, mobility, networks and infrastructure
• Attention to detail, planning and organisation skills
• Vendor and stakeholder management skills
• Strong communication skills, including the ability to negotiate and influence stakeholders
• Company car and fuel card
• New car discounts and participation in the discounted lease car program
• 17.5% annual leave loading
• Access to weekend loan cars, uniform allowance, onsite subsidised café and additional perks
• Ongoing learning and development opportunities
• Wellness programs throughout the year (skin checks, flu vaccinations, EAP and discounts)

Application and Selection Process:

Applicants must have unrestricted and ongoing work rights in Australia. Mazda Australia values attitudes and behaviours that align with our organisational culture. Successful applicants will be subject to an online psychometric assessment, police, qualification and reference checks.