Service Desk Technician - Hybrid IT Support & Growth Path

Kinetic IT; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Kinetic IT is hiring Service Desk Technicians to support Australia’s largest airline customer. The role focuses on resolving IT issues via phone, providing proactive customer service, and logging tickets for escalation where needed.

You will work with vendors and internal teams to improve processes and service outcomes. Ideal candidates will have strong communication skills, adaptability to new technologies, and prior phone-based customer service experience.

Qualifications

• Clear communication and good customer service skills.
• Ability to adapt to technology changes and follow processes accurately.
• Prior experience in a phone based and/or dynamic customer service environment is highly desirable.
• Required: Have the right to work in Australia.
• Ability to obtain a National Police Check & ASIC Security check as part of onboarding.

Responsibilities

• Troubleshooting & investigating IT-related issues over the phone.
• Deliver a high level of proactive and cooperative customer service
• Log & resolve IT tickets and escalate to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

Skills

Phone support

Customer service

Troubleshooting

Clear communication

Job description

Kinetic IT is hiring Service Desk Technicians to support Australia’s largest airline customer. The role focuses on resolving IT issues via phone, providing proactive customer service, and logging tickets for escalation where needed.

You will work with vendors and internal teams to improve processes and service outcomes. Ideal candidates will have strong communication skills, adaptability to new technologies, and prior phone-based customer service experience.