Service Desk Technician — Hybrid & Flexible Hours

Heidi; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kinetic IT is seeking a Service Desk Technician in Perth to be the first point of contact for customers seeking technical support. You’ll troubleshoot issues, log and manage service requests, and collaborate with internal teams to deliver a high standard of service.

You’ll receive comprehensive training and ongoing development in a supportive team environment, with hybrid work options and a focus on customer success.

Qualifications

• Ability to obtain National Police Clearance & other security checks.
• Strong communication skills and a genuine passion for helping people.
• Previous experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regarded.
• The ability to learn new technologies, processes and systems quickly.
• Strong attention to detail and the ability to follow procedures accurately.
• A positive attitude, resilience and a team-focused mindset.

Responsibilities

• Providing first-level support and troubleshooting assistance via phone and other support channels
• Logging, managing and resolving service requests and incidents while meeting service expectations
• Escalating complex issues to specialised support teams when required
• Delivering a high standard of customer service in every interaction
• Collaborating with internal teams, vendors and service providers to achieve positive outcomes
• Contributing to continuous improvement initiatives and sharing knowledge across the team

Skills

Customer service

Communication skills

Learning new technologies

Attention to detail

Team-focused mindset

Resilience

Job description

Kinetic IT is seeking a Service Desk Technician in Perth to be the first point of contact for customers seeking technical support. You’ll troubleshoot issues, log and manage service requests, and collaborate with internal teams to deliver a high standard of service.

You’ll receive comprehensive training and ongoing development in a supportive team environment, with hybrid work options and a focus on customer success.